Promeneur
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26 messages
Modem is not working…
Dear,
Hello, Voo experts,
I need your help.
my modem is not working suddenly…
light of @: green
light of ! : green
However, light of Wi-Fi does not turn on…
Could you please advise me how to fix this problem? Should we change the modem?
Your advice is very much appreciated.
Thank you for your kind help.
Best regards,
Yasuhide
Solution acceptée
roylion15
Top Expert
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41.6K messages
il y a 8 mois
Hello
Reset the modem factory by inserting a sharp object into the small hole behind the modem and holding it for 15/20 sec.
The modem will reboot to factory settings and the wifi should be back on.
procedure explained here in French :
https://assistance.voo.be/fr/support/internet/probleme-technique/reinitialiser-le-modem-voo--reset----comment-faire.html
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Solution acceptée
Gilles N
Officiel VOO
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3.9K messages
il y a 8 mois
Hello @Yasuhide
Since a solution has been found, I'm closing the topic ;)
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Yasuhide
Promeneur
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26 messages
il y a 8 mois
@roylion15
Hello, thank you for your advice!
I will try to reboot my modem reading the manual.
Many thanks!
Best regards,
yasuhide
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Yasuhide
Promeneur
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26 messages
il y a 8 mois
@roylion15
Hello again,
if you don’t mind, please let me ask a question.
After pushing the small hole, green light keep moving…
When it stops, Wi-Fi is coming back automatically? Or I should do anything while the green light is moving??
Sorry for asking again. Thank you for your help.
Best regards,
Yasuhide
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Yasuhide
Promeneur
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26 messages
il y a 8 mois
@roylion15
Thank you for your advice.
Now my Wi-Fi is back on.
I really appreciate your kind help🙇♂️
Best regards,
Yasuhide
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Yasuhide
Promeneur
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26 messages
il y a 8 mois
@Gilles N
Thank you, yes please close this topic.
it was solved from the support by all of you.
I appreciate it!
best regards,
Yasuhide
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