8 messages
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps...
I'm thinking on changing the provider because this is really bad service.
Solution acceptée
Fallon
Officiel VOO
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1.3K messages
il y a 2 mois
@cbarbosa
I would like to inform you that I have scheduled the technician to visit your home on March 15th between 13:00 and 17:00.
For your information, you can cancel or modify this appointment directly on your myVOO space if the date does not suit you or if something unexpected happens. This is to avoid the €50 charge if you are absent when our technician arrives at your home.
You'll receive a tracking link by SMS to give you a clearer idea of when our technician will arrive. 😊
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Fallon
Officiel VOO
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1.3K messages
il y a 2 mois
Hello @cbarbosa,
I'm very sorry about the technical problems you're experiencing.
I've just checked your Internet line and I've noticed some instability and signal loss over the last few days.
The loss of signal yesterday was due to a network intervention in your region.
Until 8 March, this was due to instabilities detected on your line.
Could you test the connection for a few days and get back in touch with us if you see that the problem persists?
Thank you and have a nice day.
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cbarbosa
8 messages
il y a 2 mois
the values were worse yesterday:
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Fallon
Officiel VOO
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1.3K messages
il y a 2 mois
Hello @cbarbosa,
This speed test was carried out on wifi, wasn't it?
Were your other devices disconnected?
After a second check, I notice that some instabilities are again visible on your line and the modem is having trouble staying connected.
We will schedule a technician to visit your home to check your installation.
When will you be available? The technician can come Monday to Friday between 8:00 and 13:00 or between 13:00 and 17:00.
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cbarbosa
8 messages
il y a 2 mois
Friday at 17:00 its ok.
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cbarbosa
8 messages
il y a 2 mois
Speed test was carried on wifi with no other devices connected at that moment.
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Fallon
Officiel VOO
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1.3K messages
il y a 2 mois
This is a time slot, so I can't confirm that the technician will show up at 5:00 pm.
Will you be at home on Friday afternoon @cbarbosa ?
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cbarbosa
8 messages
il y a 2 mois
yes, but only in the afternoon.
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