Résiliation VOOmobile - déménagement à l'étranger

It seems that you speak English... so please find bellow a translation of my message. :slight_smile:

FR
Bonjour Bjørn,

Vous avez bien fait de nous contacter, notre équipe va vérifier ce qu'il se passe et voir pourquoi cela prend autant de temps.... Rassurez-vous, nous allons faire le nécessaire pour résilier votre abonnement VOOmobile le plus rapidement possible.

Merci pour votre patience !

Au plaisir,
Tiou

EN
Hi Bjørn,

You did well to contact us. Our team will check what's going on and why it's taking that much time... Don't worry, we'll do what it takes to cancel your VOOmobile subscription as soon as possible

Thanks for your patience.

Regards,

Hi Bjorn Ahrensbach,

I see that your cancellation request for your mobile was sent on 24/09. The mobile department did the mobile cancellation in October. Your services will then be cancelled at the end of this month. However, as you requested the cancellation in September and you have been abroad since August, I have requested the cancellation of the October invoice. :)

Thank you Marie S,

I would like to finish this once and for all.

Please send me an official document (pdf) that confirm cancellation mentioning 24/09 and a letter reference, so that I can proove my cancellation.

My email adress is [email protected].

Thanks,

Bjørn

You have requested the cancellation of the October invoice.
Does this mean that I shall refuse the following payment:

I can't send you a document indicating that the cancellation was done in September because it was done in October. But I asked for the correction of the October invoice. You can therefore refuse the payment in zoomit :)

This invoice concerns the refund following the error of the cancellation. Normally, there is no amount that should be taken by Zoomit and you should not receive any more in the future :)