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Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
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Ma connexion Internet
Solution acceptée
WIFI Not Working
My Wifi has not been working since 03/09/23 at 20.00hrs. Is it possible to confirm if there is a problem with the services? My devices are working on other internets. Our services drops very often but this is a long one.
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Ma connexion Internet
Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
Problème
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Ma connexion Internet
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Ma connexion Internet
WiFi not working
Dear all, After 2 weeks of being unplugged the router, I have just plug it again and the WiFi led is not green. I have tried pressing it by 10 seconds, and restarting the router (cga) but it does not work. The WiFi connection is not seeing by my home devices. Power and connection leds are working
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Ma connexion Internet
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
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Ma connexion Internet
Internet not working - working from home
Hello, as i don't speak French, the phone number for the Voo customers doesn't help me as i dont understand a thing (i tried).I have a problem with the internet, i don't have any connection and i need to work from home, for now i restarted my router more than 5 times and tried to disconnect the wire
Problème
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Ma connexion Internet
Solution acceptée
internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs.
the internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs in Woluwe Saint Pierre 1150???
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Ma connexion Internet
Port forward not working
Hello. Vous pouvez répondre en français. Je peux bien le lire mais l'écriture est plus difficile. I have trouble forwarding port 34197 on my router. - I allowed the port in my PC's firewall (inbound and outbound) - My PC's IP is reserved in my router and /ipconfig confirms it'
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Mes objets connectés
My Internet has stopped working
Hello, My internet is not working. The DS light keeps blinking. Rebooted the modem also couple of times. Pls may I request you to resolve the issue at the earliest Thanks, Rajesh
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Ma connexion Internet
Wi-Fi connection is not working
Hi,I’m unable to connect to my wi-fi network. Can you please help resolve this. My attempts to reach the customer service have failed, hence raching out to here. Kindly help. Thanks,Roveena
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Ma connexion Internet
Solution acceptée
Modem is not working…
Dear, Hello, Voo experts, I need your help. my modem is not working suddenly… light of @: green light of ! : green However, light of Wi-Fi does not turn on… Could you please advise me how to fix this problem? Should we change the modem? Your advice is very much appreciated. Thank yo
Problème
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Ma connexion Internet
Remote Working - Poor Voice/Video Quality over collaboration tools & Auto reboot of Modem
Hello, I have 2 issues happening with my VOO connection - 1. Very Poor Audi & Video quality over MS Teams collaboration tool. Tested on WhatsApp and Zoom, same experience. Voice dropping frequently, Fuzzy Videos, getting poor network quality messages. 2. Sudden loss of Internet because Modem reb
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Ma connexion Internet
Glad to read everything's working again.Have a nice day !
Horrible connection speed on Gigabit internet
Hey Support team!I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo!First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495And
Problème
Solution acceptée
Problèmes de connexion sur Boncelles
Idem à Boncelles, l’accès internet tombe régulièrement et ce depuis quelques semaines. Pas top pour le home working !
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Ma connexion Internet
Solution acceptée
Solution officielle
Subtitles on the BBC
Each time I change to the BBC I have to go to parametres and then put on the subtitles. When the programme comes to an end, the next programme has no subtitles and I have to go through the same process each time. I only have this problem on the BBC - other channels are working perfectl
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Mes chaînes TV
Hello @Gilles N It is working now. Thanks
WiFi down since night in Evere
My WiFi down since night. Is there an outage? Red light keeps blinking.
Problème
Yup we’ve already added the number previously. We’ve also shut down the modem multiple times but still no luck. mcdvoice Any update??? Hi Jessica Probably no update because you said that all was working again ? This can be ignored all is worki
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
Question
However unfortunately now the speeds are extremely low - 17mbps download... luckily its after working hours ✅
problems with internet stability since package upgrade today
I have upgraded my internet package to Giga max (1gbps speed). Today the technician came and performed the upgrade. The speed was immediately heightened to 450-480mbps. Everything seemed to work fine, but half an hour after the technician left, my internet stopped. After resetting the modem/router
Problème
Solution acceptée
This can be ignored all is working again.
rusty1052
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no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
Question