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Hello @rohanchandarana, I note in your file that your products will be terminated on 27/01/2022, is the situation in order? I look forward to your return;) Bonjour @Marcs , Toutes mes excuses ;)
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
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Mon installation Internet
Depuis le 14/02/2023 je ne reçois plus mes mails brutele dans mon compte gmail. J'ai l'erreur suivante:Un problème est survenu lors de la connexion à mail.voo.be.Le serveur a renvoyé l'erreur : "Connection reset by peer: The other server terminated
Connexion refusée
Connexion refuser pour acceder aux arrivées des courriers..Je viens de terminer une instllation d'un O.S. free autre que windows ou Mac...Impossibilité de parametrer dans thunderbird le serveur pop3.brutele.be et le smtp.brutele.be qui sont de VOO depuis QQs années ! merci de vos explicatio
Problème
Hi As of now my internet services will be terminated on 27 Jan. A new tenant yet to complete their formalities, and after that transfer of services can be initiated if needed. Do you need rent contract of new tenant for transfer of inte
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
@Gilles N. I finally managed to place the termination request via the customer support and received the final invoice and bpost sticker to return the modem. However I have one last question. Since the connection is terminated only after 15 days of us
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Solution acceptée
Récupération des mails via Gmail
Bonjour, Depuis 6 jours, les mails que je reçois via mon adresse Voo ne sont plus téléchargés dans ma application gmail. Les paramètres que j'introduisais étaient mon adresse mail, mot de passe et serveur POP: mail.voo.be. J'ai le message d'erreur suivant: Un problème est survenu lors de la c
Problème
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Mes objets connectés
Mail "Email Security" envoyé par brutele.be
Bonjour, j’ai reçu récemment 2 mails bizarre émanant de brutele.be...Voici le contenu du premier : Email Security Due to a recent update if you wish to continue using our service, verify your malbox below Click here to update Note: Ignoring this message will cause your account to be termina
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Ma sécurité sur le web
Hello, I am very well thank you. Hope you are doing well too :) Are you moving to a municipality eligible for a VOO subscription?If so, the ideal is to reach the new address on the exact date you want and activate the services at this address. This
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hi @Marcs, I have been checking all my emails and also my postbox everyday since Nov 30 (when the subscription was terminated), but I have not received anything from VOO yet, Also I've already put my customer number and email address in my forum
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
Hi cuilian.liu Could you please fill your profile with your customer number, please ? I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :) Hi it is 00*****
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
Solution officielle
Hello, @mrwood5 IF you used the easyswitch option, only the services you transferred to us will be terminated.The mobile (and fixed telephony if you have it) will not be terminated with Proximus. I see that your installation is scheduled for Sep
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Transfer Net and TV from Proximus to VOO. Want to keep Proximus mobile account
I am adding VOO Internet and TV subscription to my new home in Enghien. I have Proximus now for TV, Internet and mobile. VOO is cancelling my Proximus account for me, will they cancel just the Internet and TV? I want to keep my Proximus mobile account. Thank you!
Question