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Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
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Ma connexion Internet
Wi-Fi connection is not working
Hi,I’m unable to connect to my wi-fi network. Can you please help resolve this. My attempts to reach the customer service have failed, hence raching out to here. Kindly help. Thanks,Roveena
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Ma connexion Internet
Yes when there is a network failure, it is normal not to be able to reach the modem interface.
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
Problème
Hi, Witch phone number do you try to reach ? 04 266 41 14 ? I think this is the only way to cancel a subscription.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
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Ma connexion Internet
Solution acceptée
unsubscribe
I recently applied by choosing mobile, internet and tv packages over the internet and my application was approved. I want to cancel this application. I did not receive the sim card and TV, and there was no internet connection. But I couldn't find a chat screen to reach customer service from your sit
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Mon abonnement VOO
Hi, March many thanks for your quick answer. So we have one contract, and one router from VOO. But as you could see on our apartment layout, this router connected to one of the end of the coax cable. This connection is at the one end of the apartmen
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
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Ma connexion Internet
Solution officielle
Am I getting my installation tomorrow?
Hi, I ordered my subscription with VOO two days ago. I ordered the installation tomorrow, Wednesday 6 march between 8 and 13 h. But my subscription was not fully processed, because VOO did not manage to reach me by phone today, because they messed up my (Dutch) phone number (I can see in my confirm
Problème
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Mon installation Internet
Hi, Yes indeed this is the only way to cancel a subscription, the officials on the forum says that there are people who speek english at this number (but maybe you need to call several time to reach those people)
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Solution acceptée
Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Ma connexion Internet
Solution acceptée
Hello @sumeet , Our technician went to your home but did not find anyone there. I see that you were able to reach my colleagues by phone and that a new appointment has been scheduled. Have a nice day
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
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Mon numéro mobile
Cancellation of Voo contract 0022110583
Hello, My name is Massimiliano, I am trying to reach the customer service to give the notice but there are two days that I am waiting on the phone up to 40 minutes without success. The last day will be the 30th of June. Can you please confirm me the process? Thank you Best regards Massimiliano
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Mon abonnement VOO
Thanks @Justin I'm always willing to help, and if you guys want to install a device on my line at my home to better understand at least my situation then, reach out to me and we can organize this! (As you can see from the graphs above, ping an
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Hi, You tried to contact voo at witch number ? To cancel a subscription, you need to call the 04/266 41 14. It's not sure that you can reach somebody who speek english the first time so you need maybe to try again. If not yet done, lease putt your
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
Problème
The technicians have access to the phone number on file. If there is no one there, they always try to reach the number to make sure they are in the right place. Here, they should contact the number ending in 79 that is on file. If this i
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Good morning @Vijayasree_sv, I see you were able to reach the dedicated line. Your contract was closed on 09/13. I remain available if necessary
Gilles N
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Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
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