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Ah okay. Thanks guys, that's a shame. It would be such a simple thing to do myself instead of waiting until next month
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Same problem here in 1150 WSP. Would be good if someone from VOO could reply here in this forum instead of all clients calling them and blocking their help desk...
Plus de connexion internet
Bonjour, je n'ai plus de connexion internet et le no d assistance semble saturé. Y a t il une possibilité d avoir un support pour établir la connexion?
Problème
Hello, As far as your Internet signal is concerned, everything's perfect. Could you test it by connecting directly from the modem instead of your personal router?
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Solution acceptée
Solution officielle
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
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Ma connexion Internet
Hello, This category has been deleted because we felt it would be better to simply post your questions / issues in the right categories instead of an all-in-one "other languages" category. You're welcome to post in english in all the categories now
where is the International section gone?
This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(
Question
Hi, It would be such a simple thing to do myself instead of waiting until next month Why do you speek about the next month ? You have already one appointment in the beginning of october ?
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Hi @Ladbell , Don't panic, they have implemented some changes in myVOO and the bill will appear at some stage. Just to give an example, mine appeared on the 18th of December instead of the usual 8th or 9th of the month.
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
Question
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Mon installation Internet
You will get better results with a newer modem anyway.it can aggregate more download frequencies to get closer or easier to 400 Mbps You have recent hardware so you might as well receive a new modem that makes also wifi 5 (A/C instead of N) Speedtest
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne cha
Question
Hi cuilian.liu, You are not the only one facing this kind of problem. Let me give give some advice. Instead of calling send them a registered letter mentioning you DO want to cancel the contract. Do not fill in their own cancellation page. They h
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
For the duration of your test, you can connect your computer instead of your personal router. You'll be able to run the test and be the only user on the network. Note that in the above test on Nperf, I don't see anything abnormal.J'ai également des p
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
I have information that VOO technicians have been working since the beginning but they have to find where the problem is, ask permission to open a hole and so on... I fully undrestand that it takes time. I would like to have heard this from VOO inste
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @Ole, This display error in itself should have no impact on your services. Sometimes Proximus is displayed if you are abroad, as seemed to be the case. When abroad, you can do the same thing as above, but write "http://spr.ly/61
VOO mobile keep display as Proximus
I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r
Problème
Hi, my promotion problem is still continue. Like last month issue, this mont you charged 18 Euros instead of 11.50 Euros. I have a monthly reduction for my bill as 6.5 Euro but you did not consider it. I don't understant your aim. When I signed my co
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Dear @Gilles N. , may I ask you to help me restore the public address in my configuration. I had a public address for many years, and with the help of DynDNS it was possible to access my small software lab and residential IP cameras from anywhere whe
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Solution officielle
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
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Mon abonnement VOO
Hello @miscalencu, From the error message, the issue seems to come from the fact that you still have an old subscription plan (TRIO MAX), with old mobile subscriptions, instead of the new ones that came out a few weeks ago (TRIO GIGA MAX, and S,
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Bonjour/Hello @Jaeder, Nous répondons exclusivement en français, anglais, néerlandais ou allemand, n'hésitez pas à choisir une de ces langues. Je vous invite à vérifier, lorsque vous passez la frontière, si dans l'application de votre ca
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hello, The duration of the subscription is 6 months , as you can see below : ( it is the same if you have subscription "Giga Max" instead of "Super Relax" ) " Conditions de la promotion: SOLO NET SUPER RELAX
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
Question
Would be cool to have an answer instead of arguing on my post!
Jamfox
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Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème