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Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
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Ma connexion Internet
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
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Mon abonnement VOO
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question
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VOO TV +
Hello @slosapio, Could you please check your customer number in your profile? I can't find a customer record with the number listed.
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
Any customer service no ?
Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
Question
I have added customer number in my profile
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
Outage/Probleme connexion internet
Hello, is there an Internet outage? Customer number ********
Problème
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Ma connexion Internet
Hello @valiant, Can you indicate your customer number in your profile please? I remain available :)
Pas de connection internet
I have no internet connection. Rooter rebooted with no positive result. Red light blinks. Is there a phone number for VOO help desk?
Problème
okay, thanks I have updated my customer number now to the profile.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
I have done nothing, being just a customer ....So it' seems the problem is being to be solved
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
Problème
This is my customer number : 00xxxxxxx, I thought I have it put
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
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Ma connexion Internet
Solution acceptée
Hello @Roo With the customer number you put in your profile, I don't see any active contracts with us for many years. If you still have not found a solution to terminate your services, you will need to check this number. If you have any dou
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Hi @mmsonder , Like you, I am just a customer and therefor unable to help you any further. An official VOO will look at your request and get back to you. To make sure they will be able to assist you, please check that your customer number is listed
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Thanks a lot Gilles for taking prompt action. Great customer service !!!
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
Hello, you must contact customer service and schedule an appointment with a technician. Your levels are out of tolerance.
Internet keeps cutting out
Hello, for the past week or so my connection has been terrible please help. here is my event log
Question
Hi, (sorry for my poor english) Indeed, you can only buy online 2 smartphones with the data (for one customer number). L’Option est uniquement accessible en complément à un abonnement à VOOmobile, deux fois par numéro de client. I think it's
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Thanks for your help.no, it is not english.I am trying to find out some english speaking customer care number in VOO
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
I updated my customer number in my profile...I got many customer care numbers.But all IVRS is french only.So i am not able to select any single option. I am really looking for some help or some english speaking customer care number for VOO.
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want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question