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Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
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Ma connexion Internet
Hello @ Balakrishnan, Following the telephone contact you had yesterday, a note was left saying that you will be contacted again on your mobile phone, the service calls on a private number, do not hesitate to pick up. I remain available
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Hello,Well, I do not have that message in the message trail above... and I am also not receiving any message notifications although I marked I'd like to receive notifications in preferences. Thank you. Could you please let them know to contact m
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Solution acceptée
Extremely low internet speed since last night...
Hello,I noticed extremely slower web browser response late last evening (Sunday 24th), where the internet speed was between 5 and 15 Mbps, while upload below 0,5 (I live in Brussels, in WSP)...However this morning it is the same thing...Having two of us working from home and having conference calls
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Ma connexion Internet
i have the same issue! the network is not working!!! there is no signal no incoming and outgoing calls or sms. i can even work to connect to the work programmes because they send me a verification code on my mobile and i dont receive it! what a shit!
"Ce numéro n'est pas autorisé"
Depuis ce matin, je ne sais plus faire des appels de mon GSM. Quel que soit le numéro que je compose, je reçois un message vocal: "ce numéro n'est pas autorisé". J'ai aussi essayé d'appeler VOO (078505050), mais j'entends le même message. Des solutions?
Question
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
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Mon numéro mobile
Hello @douglasmathias, I see that you have 3 mobile subscriptions on file. What are the last two digits of your number? I confirm that calls are charged in Switzerland, and I see that the controlled budget of 2 of your numbers is blocked at
Roaming
Hello, I'm in Switzerland, and my roaming is not working... I can call to specific numbers but not all. My 4g is not working at all. Can you resolve, please?
Problème
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
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Ma connexion Internet
Internet super instable depuis 2 jours (Chastre/Blanmont)
Bonjour, Depuis 2 jours, ma connexion est super instable et se coupe, sans motif apparent.Nous sommes 2 à télétravailler et c'est extrêmement handicapant. Impossible d'avoir des conf calls sans interruption.Par ailleurs, je vois d'autres personnes qui postent des probl&egr
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Ma connexion Internet
Hello Gilles, I can see the 5GHZ network now but not the 2.4GHZ one. And the problem is still there. My Zoom calls are constantly interrupted by the message: "Your internet connection is unstable." It only appears with Zoom, everything else seems
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
Problème
Dear @Thorsten_W, I have just taken the necessary steps to cancel these 3 numbers.This cancellation is indeed direct. It is not possible to take a package with only the internet, the fixed phone and the gsm subscription.If you want to do this, y
CANCELATION OF VOO MOBILE SIM CARDS
English version (Version française ci-dessous) Hello, I've 4 mobile phone SIM cards and I want to cancel 3 of them from today. Please cancel the SIM cards: 0455 115347, 0455 120662 and 0455 118314. The 4th SIM card is not mentioned here. And please tell me the costs if I keep only the Internet an
Question
Merci de la réponse. En Belgique, c’est un numéro local que l’on sait appeler depuis l’étranger. Je m’attendais à ce qu’il soit inclus dans mon mobile plan (unlimited calls in the EU) mais Epic considère que c’est un shared number et lui attribue un
078 'shared cost number'?
Bonjour, En fait ceci ne concerne pas VOO mais je me suis dit que quelqu'un ici pourrait peut-être m'aider :) Je suis actuellement à Malte. Depuis un numéro maltais j'ai appelé le support Engie +3278353333. Cela m'a été facturé comme un numéro premium car Epic le fournisseur considère que les 0
Question
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
Hello, I am extremely frustrated and fed up with the recurring issue I am facing. It seems that the only way to resolve any problem is by resorting to the forum. Now, I find myself dealing with the exact same problem regarding my phone subscriptio
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Bonjour,Ton numéro apparait il encore dans les annuaires, par exemple, au nom de l'ancien abonné ? Je reçois régulièrement des appels, qui sont destinés à l'ancien abonné, a qui était attribué mon numéro avant moi. J'ai même du appeler ING, car je r
Figurer aux Pages Blanches
Je me pose une question. Mon numéro m’a été attribué le 10/09/19 car je n’en avais plus. Depuis, je reçois en moyenne 3 appels par jours de numéros qui me sont inconnus (je fais une recherche sur Google pendant que le téléphone sonne). Ce qui me chiffonne c’est que lorsque j’effectue une recherche s
Problème
Solution officielle
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
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Ma connexion Internet
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
@Simon B The contract sent to me on 17 Oct 22 is dated 30 Sep 22. It has the incorrect offer applied. Yes I did my order on 4 August and there was a contract for that time but it wasn't fulfilled. If the online offer was the screenshot I provi
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Hello again and thank you all for trying to help. I did a little more digging into the issue and found a publicly available website (updated every month), that allows to view all stationary transmitting antennas. If I zoom into the area of the A
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hello @gkalayci Did you try your SIM card in another smartphone ? What about calls and texts ?
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Mobile phone - Ancient nokia
Hello, I am in France and trying to use my mobile number on an ancient Nokia mobile phone which has no features other than calling. Eventhough it says "Bytel" and received the Voo sms about roaming etc, it can not make any call nor send SMS. What to do? Thanks already.
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