Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can

Savez-vous que les troubles liés aux jeux vidéos:joystick: sont maintenant considérés comme une maladie ? C'est ce que l'Organisation mondiale de la Santé (OMS) a validé dans sa 11e classification internationale des maladies.Que pensent les joueurs ?Les réactions ne se sont pas fait attendre. Cette

My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?

Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen

Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h

Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.

Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet  

We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated. 

Bonjour, Suite à la mise à jour de votre box évasion, j'ai remarqué qu'il est nécessaire de lui permettre d'accéder à internet. En effet, la semaine dernière je me retrouve sans TV, je permets donc au trafic IP de la box de sortir vers internet le temps de sa mise à jour. Ensuite je désactive la rè

Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode

Since a few hours my connection at home (ARLON) is not working.

I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act

Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet.  Initially y

MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.