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Solution officielle
Transfer Net and TV from Proximus to VOO. Want to keep Proximus mobile account
I am adding VOO Internet and TV subscription to my new home in Enghien. I have Proximus now for TV, Internet and mobile. VOO is cancelling my Proximus account for me, will they cancel just the Internet and TV? I want to keep my Proximus mobile account. Thank you!
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Discussion dédié au déménagement
le login ou numero d account sur le modem et le voo corder ses quoi exactement?
Où trouver mon numéro de client pour envoyer mon formulaire de résiliation ?
saurez vous me dire ou je peux trouver ses numéro ? merci
Question
How to change the landline number in my account?
Hello, I can edit the mobile number, the email address but not the landline. Please help my comment down
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mes options fixes
Solution acceptée
Modem Voo en bridge avec Fritz!Box router et propre serveur DNS
Bonjour, Aujourd'hui, le technicien de VOO a installé le modem VOO chez nous. Tout fonctionne impeccablement. Comme nous avons notre propre serveur DNS derrière un router Fritz!Box 7170, j'ai mis le modem Voo en bridge. Malheureusement, je n'y arrive pas à faire fonctionner le router ensemble a
Problème
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Ma connexion Internet
but from my companion netflix works well and all the networks are green. RAS. I preship that it's good with my netflix account as I log in. But it works somehow
voo- netflix erreur nw-2-5
hello, je viens de souscrire a un abonnement netflix....que je trouve pas mal.. Seul petit ombre au tableau, c'est que ça ne s'affiche pas en HD et durant la série ou le film des fois la qualité s’amoindrit presque devient pixelisé! j'ai regardé sur le site netflix ( et autre forum sur Google) m
Question
Hello Can i speak with someone who speaks english. I do not see my internet bill on my account anymore and all efforts to speak with them is proving abortive
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello @Kovacova, Have you contacted us in the meantime?Could you please indicate in your Forum profile, your mobile number and the name of the account holder of your order?
Placed a order on Voo.be but did not recieve E-mail as confirmation
Placed a order on Voo.be but did not recieve E-mail as confirmation
Question
Cancel subscription
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 0021706309 and Cancelation date is 15/07/2022. Please help. Kind regards Judith
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Discussion dédié au déménagement
@Gilles N. ce qui serait curieux c'est que le delete d'un account corrige le soucis alors qu'il est local sur certains devices et pas sur d'autres. Je vais attendre le test d'Aurelien pour vérifier de mon coté
Message erreur sur VooTvPlus sur ordinateur
Bonjour, Lorsque je lance VooTvPlus sur mon pc portable depuis 1mois maintenant ça ne fonctionne plus et j'ai un message disant: "Something went wrong determining the initial Period of the provided MPEG-DASH stream" Si je clic sur redémarrer, le programme se lance en revenant au début. Mais
Question
Solution acceptée
Mobile data using in Canada
Hello, I've one question. Is it possible to use our mobile phone contract in Canada? If yes, what are the costs? In my account I find only an option to extend Europe wide data using but not worldwide. Thank you for any help in that case. Regards,Thorsten
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Mon téléphone mobile
Hi, we have the same problem, to us it as announced by letter, saying we can stay on the current plan if 10GB don't suit us from October 1st. But we don't find the option in the subscription section of the account .... not good!!
Obligation data mobile de 10 GB ?
Bonjour, J'ai reçu un mail de Voo m'expliquant que mon data mobile passera en octobre de 5 GB à 10 GB pour 2 euros par mois. Je leur ai téléphoné pour dire que je n'étais pas intéressée. Réponse: vous êtes obligée. Est-ce normal d'obliger les gens à changer de contrat?? Merci de votre réponse Je
Question
Moving out / Need to Cancel Internet Contract
Hello, I am trying to contact voo to cancel but am going round in circles. My account is 00XXXXXXXX and Cancellation date is 080224 (8 February 2024). Please help. Kind regards Richard Christopher Hyde
Problème
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Ma connexion Internet
Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in
Problème
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Ma facture
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
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Mon numéro mobile
Hi @Ahuja Have you already asked to terminate your subsciption ? If not, you can made it only by phone at the 04/266 41 14. When there is a refund, you need to ask the payback and you need to confirm on which bank account they made it.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Merci pour vos réponses. Effectivement un nouvel essai semble confirmer que c'est possible de passer par mail.voo.be. En Thunderbird, j'avais juste remplacé l'adresse pop3.tvcablenet.be par mail.voo.be dans l'account existant, sans succès. Mais en d
De pop3.tvcablenet.be vers mail.voo.be
Bonjour, Je suis un ancien client de tvcablenet, repris par voo depuis longtemps maintenant. Pour récupérer les mails sur le PC, je me connecte toujours sur le serveur pop3.tvcablenet.be avec un login tvcn*****. Depuis quelques semaines, ce serveur a grand peine à répondre et tombe régulièremen
Question
Hi @Megan E How dit you receive your bill habitually ?There is nothing in your myvoo account ?A voo official will certainly help you very soon, be sure that your customer number is in fact in your profile, attention, if you have write it on the previ
did not receive bill
I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!
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Vos données en danger?
Bonjour, ICI un site (en anglais) pour savoir: Check if you have an account that has been compromised in a data breach. On vous demande de taper votre adresse e-mail ou votre nom d'utilisateur et vous cliquez sur le bouton pwned? Et...le verdict arrive. Vous avez la possibilité de vous inscrire pou
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La communauté
Thank you, I have removed my account number.
Nita
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WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème