Promeneur
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3 messages
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clear on the phone and online form several times, but VOO didn't want to solve our problems, In this case, we have to stop VOO Internet service, we asked to cancel our VOO Internet contract. but VOO always don't want and not to cancel our contract and the wrong bill of November.
Solution acceptée
Tiou
Savant
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5.3K messages
il y a 5 ans
Could you please fill your profile with your customer number, please ?
I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :)
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Serial Watcher
Érudit
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1.4K messages
il y a 5 ans
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KPY_71
Apprenti
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64 messages
il y a 5 ans
You are not the only one facing this kind of problem.
Let me give give some advice. Instead of calling send them a registered letter mentioning you DO want to
cancel the contract.
Do not fill in their own cancellation page.
They have to provide you with the services you are paying for.
If need be please free to contact me should you require further information.
Kind regards
KPY71
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KPY_71
Apprenti
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64 messages
il y a 5 ans
Why do I receive a copy of the message sent to cuilian.liu as I am not involved in the problem he is facing ?
I just posted a comment !
Looking forward to hearing from you
Yours truly
KPY_71
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Lionel S
Savant
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6.6K messages
il y a 5 ans
You can untick the unwanted notifications in your profile settings if those messages bother you. :)
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KPY_71
Apprenti
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64 messages
il y a 5 ans
Thank you for the information.
Yours truly
KPY_71
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cuilian.liu
Promeneur
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3 messages
il y a 5 ans
Hi
it is 00********. The contract has been terminated, but VOO still ask for a lot of unreasonable payment.
we have complaint lodged with the ombudsman, VOO is dishonest to customers.
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Lionel S
Savant
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6.6K messages
il y a 5 ans
Thanks for your number. I edited your message, because it is a confidential information.
I see i chatted with you over Facebook, and gave you all the information I could about the modem that was asked from you.
About the rest of you complaint, I must back off, because I am not allowed to intervene in your file once Ombudsman is dealing with our mediation service. I must let them settle this between them.
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Houston14
Promeneur
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2 messages
il y a 5 ans
I just posted a comment !
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Lionel S
Savant
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6.6K messages
il y a 5 ans
Maybe you subscribed to this topic ? Be sur to uncheck this :
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Houston14
Promeneur
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2 messages
il y a 5 ans
Édit modérateur : des commentaires présents dans ce sujet ont été édités/effacés par un modérateur car comportaient des éléments allant à l'encontre de La Charte du Forum VOO.
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Lionel S
Savant
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6.6K messages
il y a 5 ans
The user Houston14 has been banned for posting suspicious links.
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