Interior cable/ slow internet


I have started with VOO this year, but I am facing problems with the internet speed. The technician that made the connections said that the cable that brings the signal into my apartment causes the problem, since the signal up to that point (outside my flat) looks perfect. 

Is VOO responsible for changing the cable (less than 10 metres), because right now I am paying for a service (fast internet) that I don’t get.

 


1 commentaire

Niveau d'utilisateur 7
Badge +10

Hello @stella,

Indeed, this cable is yours (or your landlord’s). It’s the same as electricity : if a switch or a wire is defect, you’ll have to pay for it. The electric provider won’t intervene for that.

But I’ll let a colleague deal with you demand via private messaging. He’ll be able to answer all your questions. Check your inbox, you’ll get a message from him within the day. :)

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