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Why am I being billed when I am not with VOO anymore since 1 month.


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Why am I still getting billed of 85,54€ (Bill number:8215000298112) Dated on 13/12/2015. I have cancelled everything and paid all BILLS on the 21st November and bought everything back to VOO Bout. and they told me everything's okay and no more bills needed to be paid....they told me this when I took all the equipements....

Need you response ASAP!

[EDIT : I removed the attached file due to personal contents (mail adress)]
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Meilleure réponse par Fabrice 31 décembre 2015, 13:43

Hello sdardenne,

The corrected bill will be available for you soon. I gave you all the informations by private message.

Have a nice day and a happy new year,
Fabrice
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Hello sdardenne,

The bill you have received is not correct. It's about the whole month while your products have been cancelled on the 3rd of december.

I'll contact my colleagues of the billing department monday and come back to you with all the informations.

Have a nice day,
Fabrice
Hello sdardenne,

As I told you in my previous message, the bill you have received is not correct. I've made all the necessary for you to receive a new and correct one.

You'll get the corrected bill in your postmail within a few days.

Best regards,
Fabrice
Hello sdardenne,

The corrected bill will be available for you soon. I gave you all the informations by private message.

Have a nice day and a happy new year,
Fabrice
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Okay thanks fabrice let me know.

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