Hello. I completed the online form and submitted the completed template letter to cancel my internet contract. However, i have had no contact from VOO to confirm the cancellation. I contacted an agent via the phone today and was told that it may take 4 - 5 weeks just to process the cancellation! (and of course i assume VOO will continue to bill me for this period …..)
As i am leaving the country in two weeks when i asked about returning the modem I was told i have to wait for the cancellation to be confirmed (which again could be 4 - 5 weeks). As for returning the equipment i was given no solution (of course).
Why can't the modem be returned to my nearest VOO store? 4 -5 weeks just to process the cancellation is excessive.