I am your customer since 10/03/2016. I have the plan "WAHOO" however the internet is very unstable.
Today it stopped for short periods for several times. When the speed is good the internet is pretty fast and I am happy with it. I have been testing many times the speed.
The best I got is 60Mbit/s download:
However often the internet is pretty bad and it lasts this way for half an hour or more.
Sometimes the speed is even less than 1Mbit/s.
All the tests are done from my laptop not changing my position or downloading anything at the same moment.
The peak hours of usage don't make a difference, because I also very slow internet speed at 03:30 A.M. yesterday.
Can you tell me what can I do? I am pretty sure this is not a normal thing.
When the technician came to install the internet here at first he had very slow connection. He supposed that the router is defective changed it and after that the connection was fast. However it is possible that the first router wasn't defective after all.
Thanks in advance!
Meilleure réponse par Stooge
Trying channel 12 seems to magically fix the issue. Will need to test a few more times however to be sure.