Meilleure réponse par Tiou
When you where at VOO store earlier today, did you received all the information in order not to lose your number ?
Your 106.68€ payment is well received but the bank has not indicated a "structurated communication". It is a system used in Belgium that allows us to easily find your payment and associate it with the invoice concerned.
Since the bank didn't make this manipulation, our billing department will make it manually but it will take a little time. our apologies for this misunderstanding and the momentary suspension of your services.