I had the Pack trio contract for almost 3 years and everything worked perfectly fine. However, since 2 weeks ago, I changed to Wahoo and suddenly my internet is no longer working, even though both in my phone and in my computer appears that I am connected.
I tried to restart the modem but still not work. I saw that one of the cables is connected both to the modem and the telephone, and since we do not have telephone anymore included, maybe this is the reason? Hence, when I had the operator on the phone, he did not inform me that this was going to happen so I am not sure.
I would appreciate if someone could help me, even though my request is in english
PS.: i am available on the phone 00324xxxxxxxx
Meilleure réponse par Adrien
You modem is offline since Thursday... which explains why you have no longer an internet connection !
We might have to send a technician a your place to fix it.
One of our colleague will get back to you as soon as possible about that