This is my first post after I discovered I fortunately did not need additional info to create it or use myvoo.
I've just received a phone call as my information was given as contact info when we made our contract (the client can't move around much) but it has been changed to the client's information after the services were installed.
That I still receive information, like when bills are due is something I've found not very relevant, but as time goes by, I have a growing concern about the data management of Voo. Contributors of the company claim the fastest way to contact them aside for here would be contact forms.
Which is where I get to the meat of the problem: There is no form for "Hello, I have a slight hearing loss, so please talk slowly". I can't be the only non-native French speaker with a mild to moderate hearing loss who has issues discerning crunched words put together with lightning speed.
As for Voo Satisfaction, thank you for your interest, but the situation has a likely and a less likely outcome. The likely outcome is, that we will decline taking part in surveys on the account of not understanding the information conveyed, or the less likely one, the survey being recorded in English.
Meilleure réponse par Tiou
- For myVOO : I need to delete your current account so you can create by yourself a new one, with the email adress of your choice. Shall we do that?
- For the hearing issue : it's now clearly indicated in your mum's file.
- Forum the contact number : please send me by private message the number you want to indicate in your mum's file.
PS: We'll check what's happening with the redirection when typing "English". Thanks for letting us know about that.