Répondu: Change of Internet pack

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Victor Hernandez Sierra
Promeneur
Commentaires : 1

12 novembre 2017, 20:44

Good afternoon,

I have the Internet pack "Internet Beaucoup" (100Mbps, 150 Go). I wanted to know how I could change to the Wahoo Internet pack, with unlimited volume, and if I would have to pay any fees to do this change (activation, installation or any other kind of fee).

Thank you in advance for the information.

Regards,

Víctor
Meilleure réponse: Marcs le 12 novembre 2017, 21:09

Hi Victor,

Normaly, you have just to ask the change, you can make it here on the forum, one "voo expert" will take action.
Also normaly, the change is free of charge and you have noting to do for the installation ( but perhaps, if your modem is verry old, there is need to change it, just for more confort).

I think that the change will occure on 1 december.

A "Voo expert" will confirm all of these informations.

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    Commentaires : 4078

    12 novembre 2017, 21:09

    Hi Victor,

    Normaly, you have just to ask the change, you can make it here on the forum, one "voo expert" will take action.
    Also normaly, the change is free of charge and you have noting to do for the installation ( but perhaps, if your modem is verry old, there is need to change it, just for more confort).

    I think that the change will occure on 1 december.

    A "Voo expert" will confirm all of these informations.
    N'étant qu'un simple client, je ne parle jamais au nom de Voo
  • Marie SMarie S
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    Commentaires : 73

    13 novembre 2017, 17:42

    Hi Victor,

    As Marcs said, you won't have any fees to pay to change your Pack. If you want, I can do the modification for you. I juste need your confirmation to do the necessary :)

    Keep me informed !
  • Victor Hernandez Sierra
    Promeneur
    Commentaires : 1

    13 novembre 2017, 18:30

    Marie S a écrit:

    Hi Victor,

    As Marcs said, you won't have any fees to pay to change your Pack. If you want, I can do the modification for you. I juste need your confirmation to do the necessary :)

    Keep me informed !



    Thank you for the answer (and thanks also to Marcs). I would like to do the modification. If you need any further information let me know.

    Regards,

    Victor
  • Marie SMarie S
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    Commentaires : 73

    14 novembre 2017, 15:12

    I just come to do the necessary. You could enjoy your new internet Pack (Wahoo) on the 1st december.

    Let me know if you need something else :)

    Have a nice day !

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