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Cancel the contract


Hello, i want to cancel my contract because i'm not leaving anymore at Belgium. The first week of this month i called to the written number to do it, but they said me that i have to do it by internet or by fax. I don't found the fax number at the website but i made the "resiliation" formulation (meesage to cancel it) two times, but i didn't receive any answer . So, i want a confirmation or the fax number to do it. Thank you.
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Meilleure réponse par Adrien 24 mai 2016, 15:54

Hi there,

I checked your file and your cancelation request has been taken care of 🙂
A letter has been sent to you yesterday and you should receive it very soon.
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Niveau d'utilisateur 7
Hi there,

I checked your file and your cancelation request has been taken care of 🙂
A letter has been sent to you yesterday and you should receive it very soon.
Hi there,

I checked your file and your cancelation request has been taken care of 🙂
A letter has been sent to you yesterday and you should receive it very soon.




Hello, I have this e-mail from the company and i want to change the date like you write. I want to change it and only care the first e-mail i sent, so the end of the contract is: 12/05/16. Thank you.

De: VOO
Enviado: lunes, 23 de mayo 14:21
Asunto: 21769745
Para: m.sanudo@hotmail.es

* Monsieur SAÑUDO,
*
* Nous accusons bonne réception de votre courriel dans lequel vous
souhaitez résilier votre abonnement à l INTERNET TOUDOO à l#adresse
suivante : R.HULLOS 53.
*
* Nous vous confirmons que la résiliation sera effective en date du
12/06/2016
*
* Nous vous informons que nous pouvons modifier la date de résiliation au
12/05/2016 (Date du 1er courrier), dès réception de l#extrait de
résidence de votre nouvelle commune. Nous régulariserons, dès lors,
votre dossier.
*
* Nous sommes à votre disposition pour toute information complémentaire au
078/50.50.50 disponible du lundi au vendredi de 8H30 à 18H00 et le
samedi de 9H00 à 13H00.
*
* Le Service Clientèle VOO.
*
Niveau d'utilisateur 7
The date will be changed to 12/05/16 as soon as we receive the official copy of your new residence.
Can you send us that document ?

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