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Hello Can you please confirm what happened ... No technician came today and I did not get any call ...... Can you please let me know when he will come ...... Or can some one call me ? I tried your call center even after 30 min ...I wa
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
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I don't work for voo, so i can't check your subscription, you need to wait a official, if they not come today, i hope the will chek it tomorrow. Attention, your customer number must be placed in your profile and not in this subject.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
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Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
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Ma connexion Internet
Hello @Cristiana, I've just checked and encoded your customer number in your Forum profile. Regarding your request, I see that a contact is required to finalise the encoding of your request. I don't see any call notes following your contact via soc
Question about installing services in my home
Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen
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Internet connecting
Dear, the internet connecting doesnt work today. I need it. I live in Brugmann Av. 383. I restarted everything. What to do?
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Ma connexion Internet
Modem is not turning On
Hi, my modem suddenly started behaving abnormally today morning and is not not getting turned ON. It is connected to the power but no light is on. Plz help.
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Mon installation Internet
Thanks! It is already the second one today (and the 3 time since 17.May) . I really hope you can fix it more permanently now 🙈. I just changed to Voo a few months ago and I never had this with Proximus- so I really hope this is now stopping soon.
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
Hello We had an appointment today from 8:00 to 1:00 ... But the technician is still not here ... Can you please confirm what time he will be here or if he is delayed .... Even if he comes late it is ok Regd Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
bhen oui mais la si je continue , je vais encore me faire sermonnée loll Today je ne vais pas dormir de suite , lollll
Facture par mail
Bonjour à tous Certains vont me trouver "mesquine" mais si VOO envoie la facture VOO par mail , VOO va faire des économies, de papier, de timbre, mais nous les clients n'en profiterons pas !Des économies , sans que j'en profite, je ne suis pas d'accord :@ :? :P
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Again 4 hours no internet in Ixelles - 3rd time this week!!!
Hello, this is the 3rd day this week where we have no internet - it was already out on for several hours (!!!!) on Tuesday, Thursday and now again today. This seems to be a structural problem, what is going on? If this continues have to go back to my previous provider. Please get in touch!
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Ma connexion Internet
Concernant le filtrage TOD, je vous renvoie à cette conversation du Forum. Si vous avez des questions, je vous invite à commenter le dit sujet :)
Comment fonctionne le nouveau modem Technicolor ?
Bonjour le forum, J'ai déjà mis ce message mais je pense à un mauvaise endroit, désolé mais je découvre ce forum. ayant reçu en cadeau de la part de voo le nouveau modem Technicolor, j'ai de nombreuses questions pour faire le tri de ce qui peut m’être utile ou non dans ce modem. d'avance merci
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No internet for the past hour
I have been facing problems with the internet since yesterday. It was down yesterday morning for an hour. Today it is down from 13:00. Makes it difficult to work from home. I have tried to restart the router as well. Please revert ASAP.
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Ma connexion Internet
Hi, I noticed that internet was very good over weekends but Monday came as hell again. Too many disruptions again today during my meetings and I would really like to get it solved ASAP. If you are fully sure that the new modem which has been dispatch
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
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Passage de toudoo a wahaoo
Bonjour, Ayant une réduction d'un an avec la pack todoo, si je passse au pack wahoo puis-je garder cette réduction pour le temps restant? Cordialement
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Mon abonnement VOO
Inscription
Have other people been blocked from subscribing to VOO and their 50% offer? I tried yesterday and today (still advertised) but the website link to make the command is broken! Strange there is no message from VOO to communicate a problem with its website.
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Mon installation Internet
To be completely honest, I doubt this will be solved today. I'm sorry. :sweat: Actually I do not understand what takes that long. I start to think that they will not be able to retrieve my number and finally they will say that we need to change your
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
Question
The technician came out today and stated that the connection at the pole got water into the cable and ruined the connection. @Simon B can you let me know when the 2nd technician is scheduled to come out and do more work at the telephone pole to keep
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
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Hello,Please cancel your personal data from your post and put your customer number in the dedicated field in your profileIt seems there are no Voo "officials" on the forum today, so I am afraid you will get no help here.I think you have to
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
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@Gilles N Good morning/Bonjour. I could receive a copy of the contract today. I appreciate your help. Thanks a lot. Best regards, Yasuhide
Yasuhide
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Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
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