Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (237)
Même chose une heure après... Wed Apr 21 12:13:27 2021 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MA... Wed Apr 21 12:13:39 2021 Critical (3) &nb
Coupures depuis nouveau routeur
Bonjour, Suite à des performances wifi pas terribles de la part du modem Technicolor, j'ai ajouté un routeur TP-Link Archer C2300. Niveau qualité et portée, je ne suis pas déçu, mais j'ai parfois des coupures internet, icône rouge sur le routeur. Ell
Question
Hello, hier soir, gros ralentissements de la connexion. Je vérifie avec un Speedtest, j'obtiens 480 en down et 1,94 en up. Vérification des niveaux : Porteuses 1 et 3 en QAM16 (c'est reparti) Un peu plus tard, la connexion revient à l
Niveaux Up bas? | travaux Giga
Bonjour, Mon quartier a subit les travaux de rénovation pour le giga. Ils se sont terminés vendredi 14/04. Depuis, je trouve que ma connexion n’est pas optimale. en journée ça va mais le soir, je ne dépasse jamais 150/200mbps ( avant je tournais aux alentours des 350/400) Pourri
Problème
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Solution acceptée
Good afternoon @jagadeesh001, As mentioned before, our service cannot process this kind of request. Only the 04/266.41.14 can do it. You can also try&n
Internet still remains with old plan with 27.99 EUR per month
Hi, I continuedly reaching out your customer care number 04/266.41.14 regarding my internet contract, I have been requesting to remain monthly charges with EUR 27.99 EUR march month onwards as well up to next 6 months. Your executive telling me they will call me back but it is not happening a
Problème
Merci. Can the log be requested from the provider?
technicolor tc7210 admin features
Hi How do I see the browsing history of my Technicolor TC7210 router? Is it possible to log into the admin panel of the Technicolor router independent of VOO, or are these the same admin panels?
Question
Hello @Angel V, I have grouped your requests. It is useless to create several, you can continue on the same one. All the information we have for now was given by Thibault. We have received the authorizations to intervene, it should normally be done
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @GRGriff , Sorry for the delay in responding. As our service is not a Live Chat, our response time may vary depending on the number of requests in progress. We do our best to reply to messages as quickly as possible. I've just checked
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
Problème
je reviens sur mon problème, hier comme de juste plusieurs coupures : ok voo travaille. au soir perte de réseau à environ 20h40. après retour à la normale. ce matin 05h30 je regarde le modem... plus rien de connect&
LED Us
bonjour, la led Us de mon modem clignote tout le temps même quand rien n'est connecté dans la maison. je ne crois pas que cela soit normal ou ?
Problème
Fermé
Nombreuses courtes déconnexions avec mon modem technicolor
Bonjour/Bonsoir, Voilà un peu moins d'un mois que nous avions déménagés et que nous avons du nous faire installer internet et la tv. Comme d'habitude tout va bien au début mais malheureusement quelques soucis au niveau de l'internet par la suite (réseau filaire comme wifi). Les déconnexions sont
Problème
•
Ma connexion Internet
Good morning @RCHAMOLI, You can contact the dedicated service at 04/266.41.14. @theo2007 , the termination of the decoder does not automatically lead to the termination of the TV since it is quite possible to keep the TV signal and scan the d
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
I called many times and I requested someone who would speak English. However, there is no-one from the support team.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
@Gilles N. Could you please help me with placing a termination request
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
I was able to receive call from Voo, and able to sort out Phone service. I again requested call back for Internet related queries.
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Good evening, for any urgent requests, do not hesitate to contact the helpdesk at 078 50 50 50
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
Hello I would like to cancel the subscription on 27 January 2022 Please confirm acceptance of my subscription cancellation request Do let me know if anything required from my side
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
You have requested the cancellation of the October invoice. Does this mean that I shall refuse the following payment:
Résiliation VOOmobile - déménagement à l'étranger
Nous somme démanger a létrangers le 12 Julie. Jais résilier ma VOO mobile numero plusieur foirs. Dans la site web, par émail et par contacter le service 5050 plusieurs fois. August, septembre et maitenent. Mais c'est impossible ! ! Veuillez confirmer svp la réception de ce Resilliation. Meilleur
Question
Fri Jan 29 07:24:48 2021 84000100 Critique (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=5c:7d:7d:57:8c:bb;CMTS-MAC=cc:46:d6:a7:25:60;CM-QOS=1.1;CM-VER=3.1; Fri Jan 29 07:25:08 2021 82000400 Critique (3)
Panne internet sur Profondeville?
Bonjour,Ce matin, 7h, la led DS clignotait. Les niveaux étaient très mauvais. J'ai relancé 2 fois le modem, rebranché le NIU, mais aucune différence.Download à 10 Mbits.A 7h45, la led download ne clignote plus. Niveaux un peu meilleurs, speedtest normal.Mais les niveaux sont toujours très mauva
Problème
Hi EmilK, I forwarded your request, it will be applied very quickly, one of my colleagues will come back to you to confirm it. PS : I moved your topic to the right topic :) Have a nice day
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hello @Morshedvarzandeh, Your line signal is stable, I don't notice anything abnormal from a distance. As requested, is the test done over Wifi or cable? Please keep me informed.
Gilles N
commenté
il y a 3 mois
vers la conversation :
0
0
My internet connection is considerably slower than the other days
My internet connection is much slower on my home's wifi compared to the other days. Moreover, the connection have been lost multiple times. I am not using a new device (my laptop and phone, are the same as on other days). Based on the speed test on your website it is as follows: download 105.51
Problème