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Thanks, and indeed the idea is to treat the provided router would be treated as a "dumb" modem, and my entire home network would be behind the new router. In other words: only one cable needed :)
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
Question
Hello, ce n'est pas le port 22 que vous devez ouvrir mais les ports requis pour le PSN network ( Google est votre ami ! ) et éventuellement des ports spécifiques supplémentaires requis par certains jeux.
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi Marcs, Thanks, and I see I already have the customer number in….. However, I think this is a different problem, when I go into mobile data etc., it fails to show my number, there is no cellular option, and on the top it keeps saying Proximus, n
VOO mobile keep display as Proximus
I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r
Problème
Oui Discovery même en payant c'est pas pour demain, alors en gratuit !Voo et Discovery Network sont "en froid" depuis que VOO a supprimé de son offre les chaînes Eurosport et Eurosport 2 qui appartiennent ... au groupe Discovery
AB4... Coup de gueule
Franchement, qui regarde cette chaine ? Des vieilles séries AB totalement ringardes et des arnaqueurs de voyants. Elle prend vraiment un canal pour rien Virez-nous ça et offrez nous une nouvelle VRAI chaine de télé à la place.
Question
Parce que les périphériques wifi ne font pas partie du LAN ? 🤔 ( local area network ) Mais je vous accorde que vous avez 100 % raison de stopper vos interventions sur ce sujet …
Problème de réseau sur la PS5
Bonjour à tous, j'ai un soucis avec ma PS5 depuis que je suis passé chez VOO.Concretement j'ai bien accès a internet (techniquement) avec la console. Le soucis c'est que les services Playstation comme le store, les amis, les invitations en lignes etc ne fonctionnent pas. C'est comme si les servi
Question
Hi, If I understood correctly, you have nothing to do, the problem is on the external part of the network and the technical teams have been notified. You need just to wait
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Hello,Nothing special to configure in the Technicolor settings, the default settings do the job.No problem to connect with my Laptop in Wifi mode to a device connected on wired LAN.Perhaps should you check the network config. of your devices ( DHCP m
Private wifi can not connect to LAN
Hey, is it normal I can not connect from a wifi connected device to my NAS connected on the Technicolor router via LAN ?I would expect Guest network is not able to connect to LAN, but my own 2.4 or 5 G networks can, although it doesn't seem to be the case.Is it configurable in the settings ?Kin
Question
Hello @Maksim, The network service informed us that everything has been repaired, and your services should be OK. Can you confirm that everything is working well ? You can restart your modem if you didn't do it yet 😊
Internet issue in Jodoigne
Dear VOO team, We had issues with Internet for about a month now - it has been on and off all the time. I spoke to my neighbors who have VOO and they are also experiencing same issue. Now, since yesturday we completely lost connection at home. My customer number is 0022231962, can you please chec
Question
Solution acceptée
Bonjour,Examinez la configuration du MacBook: dans "System Preferences > Network > Advanced > TCP/IP ", quelle est la méthode utilisée pour la configuration IPv6 ?Essayez "Link-local only".ps: mon OS est en anglais. Donc il doit s'agir en français de
Problème de connexion wifi à certains sites avec un Mac
Bonjour, Le MacBookAir de ma femme n'arrive pas à ouvrir des liens. Seuls pages qui s'ouvrent sont facebook, google et youtube et tout le reste ne fonctionne pas... Par contre avec mon ordinateur wndows je n'ai aucun problème de connection. Qui peut m'aider?
Question
Solution officielle
Hi, There has been some inconsistencies on the network in your area the end of June. Sorry about that. This has been fixed, you should enjoy your internet connexion as usual, now. Have a nice day.
No internet
My modem is connected but I do not have any internet access. I have been on hold now for over 4 hours and am getting very frustrated. What is wrong with my internet?
Problème
Hello @GSS, I've just analysed your internet line and there was no interruption this morning. However, instabilities are visible on the general line. I have sent a request for analysis to the network service. If the problems reappear, don'
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Solution acceptée
When will VOO offer 5G?
Hi , i'm a week new member of VOO , love the network but often have high ping. I hope this issue can be resolved? Also when will VOO costumers be able to use 5G ? I was roaming in Holland , befor i was mobile vikings , i had 5G in holland and with voo i do not.
Question
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Mon abonnement VOOmobile
One more interesting thing is that I managed to set connection parameters manually and my phone connected to LTE network with internet access and no calls/SMS. As you can see on the picture below.
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
Hello, You will find all the informations needed to connect to Wifi on a label at the bottom or the rear of the modem ( Network SSID and Wifi passsword ) , please notice that you have to respect "the case".
WiFi access
I was connected on VOO at home today but unable to connect with the password left by the technician. kindly help.
Question
Bonjour,Examinez la configuration du Mac: dans "System Preferences > Network > Advanced > TCP/IP ", quelle est la méthode utilisée pour la configuration IPv6 ?Essayez "Link-local only".ps: mon OS est en anglais. Donc il doit s'agir en français de "Pr
Le réseau lâche quand ma coloc se connecte
Bonjour. J'ai VOO 125 mbps/7mbps et je me connecte en Wi-Fi. Jusqu'à maintenant, tout va bien (laptop et mobile connectés), mais lorsque ma coloc se connecte, le réseau lâche et nous devons relancer le modem. Elle utilise un Mac et se connecte aussi sur Wi-Fi. Je n'ai jamais de problème autremen
Question
There are many reasons your Internet connection might appear slow. It could be a problem with your modem or router, Wi-Fi signal, signal strength on your cable line, devices on your network saturating your bandwidth, or even a slow DNS server. These
Lenteurs au niveau de la vitesse internet en câblé
bonjour, normalement ma vitesse internet est de 125 mbit/s ( mon pc est cablé au modem ) et la depuis +- 2h30 ma vitesse tourne entre 50 mbit/s et 70 mbits/s , pourquoi ?
Problème
ATTENTION ! Sur la page Twitter de BeTV, y a une information fausse : https://twitter.com/ElevenBE_fr/status/698188740313931776 La personne de ELEVEN SPORT NETWORK donne une info erronée car pour avoir été y a quelques minutes sur BeTV GO, les 2 c
BeTV GO
Puisqu'il n'existe pas de forum officiel de BeTV et que le forum "officieux" (betoo.be) a mis la clé sous le paillasson, et comme BeTV fait partie de VOO, je propose donc d'ouvrir ce sujet, concernant l'application BeTV GO.Pour info (ou rappel), BeTV GO a été lancé début septembre 2014, juste quelqu
Problème
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
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Mon abonnement VOO
Hello @Hevesi, In fact, the 2 networks were split but they still had the same network name. I have distinguished them so that you can identify them. I invite you to try it and keep me informed.
Gilles N
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Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
Problème