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Hello Roveena and welcome to the Forum ! :) We have indeed not had a return from your modem for a few days. We will analyze what is happening and come back to you with more explanations as soon as possible. Regards.
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
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Return of equipment after termination of contract
Good day. How can I return Voo equipment after the termination of the contract and transfer to another operator? Thanks.
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Discussion dédié au déménagement
Hi @Antoine L Indeed I am hearing same statement from past 40 days that end of Friday you will send one more SIM Card. I did not yet received, can you make sure to send me this time.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
Hi again :) It would be good to change your modem. If you know how to plug it in, I can send the new modem to you at a UPS point. The nearest to you is: SRL Lina Shop located Avenue de Optimisme, 29.If you agree, the new modem will arrive at the rel
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Received SMS from Voo explaining the outdoor work on the network has been completed and services are restored. My internet is still not working. It’s been 5 days since I’ve had service.
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
@Gilles N hello, thanks a lot for your investigation. I understood that I need the support by the technical staff. I reserved it. thank you for your advice! have a good day!
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Hello! I had the same problem a few days ago, a replacement of the Modem was beneficial to me, so see to make a replacement of this one. I'll notify @Lionel S so he can look at it with you! :) Have a nice evening !Max'
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern, 1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.
Problème
Hi, I've been trying for a couple days now to get through but no luck. Could you arrange a call back for me please? Each time I'm on hold for 40 mins to an hour, which makes it impossible to do anything else at the same time because of the horrible a
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Few days earlier I also have face the same problem that Time I decide to go TP-link support for help, they told me how to solve the all problem, you can also go there if you still face the same.
Mon Wifi ne s'affiche pas - Plus de connexion
Bonjour , voilà jai un petit problème avec mon wifi , le matin tranquillement javais mon wifi pas de problème puis tout a coup le wifi est parti . Je vais dans les wifis de mon téléphone et il n'est plus la . J'ai débranché et rebranche mon alimentation (relié au modem,tv,etc...) toujours rien. J'
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Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
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Ma connexion Internet
Hi @Gilles N , You are absolutely correct! I keep forgetting about the "new signal" and/or the digital card. So, I'll retract the word "silly".😉 Have a nice day
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Wifi going down frequently
Hi, I live in Ixelles. Recently i received a new modem. The wifi is getting disconnected frequently for the last 2/3 days. The light above the Wifi button keeps flickering and its not stable. Thanks, Venkat C K
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Ma connexion Internet
Hello @Antoine L , It's been three days and I haven't heard anything about my request. Is this normal or is it delayed in my case only? one more thing is that I have already paid the bill on the due date without any delay still in my profile it is
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
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Do you mean that the problem is that VOO technicians haven't been allowed to enter in Shape? Are you sure? 8 days without internet because of the paperwork? I don't think so. Please tell us an official response please, by email, phone....
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello, My internet worked for 5 days after technician came, now again I am using my neighbours Voo wifi since I cannot connect to my work laptop. Please help. Kind regards, Elina
connexion internet
bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure
Problème
Hi, i think you need juste to wait a lot, they will be able to link your bank transfert to your bill but that need some days. If not yet done, putt your customer number in your forum profile, the official voo will look if there are problem or not.
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
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Weak internet security
Hello, I have just noticed in the last couple of days that my Wi-Fi is showing as a weak internet connection. I have tried to switch off the modem , my devices etc but it’s still there and it’s affecting how my internet is working. It’s says that I need to configure my router to use WPA2. How do I
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Ma connexion Internet
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
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Ma connexion Internet
The delay is not up to me, unfortunately. This depends on the amount of work the VOOmobile Experts have. It usually take a few days to be dealt with once the ticket is created (which has been done friday), but again, I'm not in position to give you
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
Question
Unfortunately, my French is very weak. The neighbors I do know have Proximus with no issues. Beginning to think it may be an equipment issue. The internet just stopped in the middle of the day.
Mcsandi
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Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème