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No internet in Uccle?
All day there is no internet, we are working from home and are using data. Any solution?
Problème
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Ma connexion Internet
Another day without internet (8 in total) and no official reponse from VOO, only an automatic countdown from 1 day and 40 minutes to 15 minutes and start again. I am only asking for a VOO official response stating what is the problem. Note: This c
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello, Thank you for adding it. This has been added in your customer files. Have a nice day :)
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hello, This is encoded for this Friday (6th May) between 5PM and 8PM :) We remain available :) Have a nice day !
Be à la demande
Each time I try to watch a movie on be a la demande, the tv says ‘failed to play, press ok to watch tv. Try again later” but why????
Problème
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
Problème
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Ma connexion Internet
Hello @Melenchuk as well as to the members of this conversation, I confirm what @roylion15 and @theo2007 said. I am still available. Nice day to all.
Do you know if it is possible to cancel TV from your offer?
Hello,Recently my Duo facture was increased and it is now a bit too much. I would like to know if it is possible to cancel the TV subscription or get a discount option. I know other companies offer this kind of option but I wonder if Voo allows this. Many thanks!
Question
Solution acceptée
Hello Michiel, Someone will take care of your file as soon as possible ! I'm sure that we will find a way to fix this very quickly. Have a nice day :)
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
Question
Hello Probably you need an update (manual) of the modem profile. Generally, this happens automatically but sometimes you also have to wait for the first day of the following month. 🤔
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hi again @cupcake20x12, Thank you for your feedback. I remain available in case you need me :) Have a nice day and weekend !
betv
When I watch a film that I have put on My Selection and stop the film for 5/10 minutes to make myself a cup of coffee when I resume the film it starts from the beginning and not where I left off. Very annoying. I hope somebody has an answer. I am very pleased with the service of VOO
Problème
Hi,You need to know that the change will occure only the first day on the next month.If you want to make the change be sure that your customer number is in your profile
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Hi, nice! I didn't see it from my eyes... Ok, many thanks! I think I know now what to do. Thanks again for your help! Have a nice day and week!
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Hi, they ask a proof that you leave Belgium just to be able to stop your contract at the right date for example the 25, because in a normal cancellation it is always the first day of the next month.
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hi Lenny, Thank you for your quick response. I have the Box Evasion so I would be most grateful if you could find out how this is done on the Box Evasion. Looking forward to hearing from you again. Have a lovely rainy day !
voo films to rent
Hello Everybody, I would like to rent a film from the VOO catalogue and I don't know how to find out if the film is broadcast in English. When I look at the "bande d'annouce" it is always in French. Any help would be much appreciated. Thank you.
Question
Hi EmilK, I forwarded your request, it will be applied very quickly, one of my colleagues will come back to you to confirm it. PS : I moved your topic to the right topic :) Have a nice day
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Hi Madasseri,A general breakdown has going on on your area and it is the reason, please accept our apologise for this inconvenience. Everything has got well be fixed. Have a nice end of day and take care of you.
Internet connection lost ("@" keeps blinking in red)
Hello, I am working from home and today I faced a problem with my internet connection. The "@" light keeps blinking in red. I checked the connection and restarted the modem a couple of times. I have attached an image of the modem when the "@" light is blinking. Could you please help me to fix this
Problème
Hello @Simon B ,I have added the customer number. Yes, I can confirm that 31st of October is the last day of using all of your products (mobile, Internet, TV) and I would like to cancel them that day.Thank you!
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Hi @Santos Junior, I'm sorry for the delay before answering you but as previously stated, we are not active on Sundays and holidays. I see that you had contacted the technical department the same day and that the problem was solved directly. Have
No signal and no technical visit
Dear support, My modem turns on but it doesn’t connect to the network. Yesterday I wrote the problem in the Messenger channel and no answer. Then I went to the store at Chaussée d'Ixelles to report it and they scheduled a visit for the same afternoon. Nobody appeared though. It is unfair to pay r
Problème
Bonjour Ant, L'article que vous partagez concerne les tarifs de roaming en application pour le moment (jusqu'à demain) :) Dans le cas du Day Pass Europe, c'est cet article que vous devez prendre en compte. L’option Day Pass Europe vous permet d'
Day Pass Europe service client consternant et 1984
Bonjour à tous. Tout d'abord je suis désolé de débarquer ici pour immédiatement râler, mais ceci est une toute dernière tentative de recevoir une réponse après une expérience absolument lamentable avec le service client de Voo. Suite à un problème avec le Day Pass Europe lors de vacances à l'étra
Problème
Don't worry, do the same if you encounter a problem ;) Have a nice day !
Gilles N
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Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème