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@Gilles N Hello, I assume that you mentioned the contract which was issued on 28th of May 2023. However, the contract was to increase the mobile data (5GB --> 15 GB), so it was not related to the cancelation of TV box. Therefore, the existin
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Récapitulatif contractuel
Bonjour, j'ai reçu 1 mail de ??VOO ?? Je n'ai pas ouvert !. Je ne comprends pas le titre de ce mail "Récapitulatif contractuel " raison qui me fait douter de l'origine de ce mail . J'ai informé en M.P./ F.B. et, je suis venue sur My VOO pour voir si ce sujet était abordé ? Non. Merci de m'informer
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Mon abonnement VOO
Solution acceptée
donner sa resiliation d abonnement trio
Bonjour ça fait un peu moin de un an que je suis abonner mais après beaucoup de problème d internet je souhaite résilier mon contract comment je doit m y prendre?
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Mon abonnement VOO
Hi cuilian.liu Could you please fill your profile with your customer number, please ? I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :) Hi it is 00*****
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
@Gilles N Hello, I always appreciate your kind support. now I understand that my contract was handled properly, and then I can just wait the update of the contract. it would be appreciated if you could support to update the contract proper
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Thank you very much, that is what I wanted to know as it wasn't mention any contract duration just the promotional for 6 months.
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
Question
Hi, thankyou, I will call the technical service tomorrow. I can though confirm our contract started 01 November 2019 and we have the same modem.
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
Question
Nouveau récapitulatif contractuel
Bonjour, Hier j'ai contacté le service technique suite à notre problème récurrent au niveau de la télévision. Le service technique jouant son rôle commercial, il m'a proposé de tester Voosport gratuitement pendant 1 mois (ensuite je peux annul
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Ma facture
Oh yeah, I saw it now...but I can extend/ sign a new contract when is getting close to the end of the current promotional subscription, right?
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
Question
Hello I would like to terminate of my contract on 27 jan. No changes in that. Regards, Rohan
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
erreur dans le récapitulatif contractuel
Bonjour, Je viens de recevoir le récapitulatif contractuel de mon installation voo. Je vois que les cases "1 Modem valeur 99.00 € /unité" et "1 box .évasion valeur 130.00 € /unité" sont toutes les deux cochées alors que nous n'avons ni demandé ni reçu de box évasion. Pouvez-vous vérifier et modifie
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Mon installation Internet
Hi, Unfortunately, the only way to cancel a contract or a service is by phone at 04/266.41.14. There is no other channel.
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
impossible de contracter un abonnement mobile sur le site Voo
Bonjour, J'ai par deux fois essayé de contracter un abonnement Voo mobile toudoo mais à chaque fois la procédure s'est terminée dans la dernière étape par une erreur (erreur ND024). J'ai déjà un numéro de portable après d'un autre fournisseur et je souhaite le garder. Est-ce lié à l'erreur ? Com
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Mon téléphone mobile
Good morning @Vijayasree_sv, I see you were able to reach the dedicated line. Your contract was closed on 09/13. I remain available if necessary
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Hello, For a contract cancellation , you must phone at this number 04 264 41 14 It is no more possible to cancel via this forum
Cancellation of Voo contract 0022110583
Hello, My name is Massimiliano, I am trying to reach the customer service to give the notice but there are two days that I am waiting on the phone up to 40 minutes without success. The last day will be the 30th of June. Can you please confirm me the process? Thank you Best regards Massimiliano
Question
Hello,Since I have had no response and no useful help from the customer service for so long, I would like to terminate my contract with VOO. Could you please proceed with the necessary procedures?Thank you.
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Indeed, this summary of always includes the decoder. This should be updated soon. In the meantime, I sent a request to send a contract to the department concerned. I remain available if needed
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello, I am very well thank you. Hope you are doing well too :) Are you moving to a municipality eligible for a VOO subscription?If so, the ideal is to reach the new address on the exact date you want and activate the services at this address. This
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello @Gilles N Thank you for your kind reply always. In the e-mail which I received from Voo, they sent the new contract by post and they asked me to sign and send it back to Voo. Therefore, I am not sure that the contract was provided by e-ma
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
I signed a contract 3 months ago with VOO for a mobile phone. https://downloadluckypatcher.co
teleworm1337
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il y a 5 ans
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Nouveau client VOO avec pack TRIO et Mobile toujours pas activé
Bonjour, J'ai signé il y a 3 semaines un contrat chez VOO pour un Pack Trio avec Mobile mais en gardant toujours le même numéro de GSM. L'installation a été effectué la semaine dernière pour la télévision et internet mais je constate toujours qu'actuellement, je suis toujours sur le réseau Orange
Problème