Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb

Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my

Bonjour à tous, J'ai un gros problème avec mon voocorder et j'ai déjà fait appel au technicien de voo mais c'est toujours la même chose. Mon voocorder met un message comme regarder si votre voocorder est bien branché et après il redémarre tout seule. Et 1h après l'écran devient noire et je dois à

Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!

We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone

Hi, I haven’t had internet connection for 3 days. I have reset and followed all possible steps to fix the issue on my own, and I still do not have internet connection. Wi-Fi light is on but internet connection light is not please HELP!!! I have called voo numerous times and absolutely no one can he

Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to

Hello,I noticed extremely slower web browser response late last evening (Sunday 24th), where the internet speed was between 5 and 15 Mbps, while upload below 0,5 (I live in Brussels, in WSP)...However this morning it is the same thing...Having two of us working from home and having conference calls

bjr,je suis nouveau chez voo,tout est installé et fonctionne plus où moins bien,j'ai quelques remarques à faire mais ce sera pour plus tard,sur ma 1ère facture sont bien appliqués la réduction sur mon internet ainsi que sur l'option internationale mais la réduction de 50% sur l'installation(60€ - 50

Bonjour, Depuis plusieurs moi et les interventions régulière pour soit disant optimiser le réseau, nous subissons de micro coupure incessante avec perte de connexion. Celle-ci revient rapidement mais étant en télétravail, c'est insupportable. Heureusement j'ai une connexion 4g sur le PC qui pr

Bonjour. Ce post est destiné à critiquer les méthodes VOO plutôt qu'à réellement poser une question, puisqu'un de vos call-centeristes m'a apporté des lumières sur mon problème. Ce que je ne comprends pas, c'est que VOO n'aie pas devancé mes interrogations. Je m'explique. Je suis un fidèle clien