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1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

 publié 

il y a 2 ans

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il y a 2 ans

Question

20

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Did not receive bill for July 2017

Hello, I did not receive my bill for July 2017. Please let me know what needs to be done. Thanks

 publié 

il y a 3 ans

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il y a 3 ans

Question

9

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Solution acceptée

Slower internet 21 June (from average 107Mbps to 70Mbps)

In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, wh

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il y a un an

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il y a un an

Question

23

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Contract modification request and I received "Nous avons bien reçu votre demande de résiliation"

I sent a request for information regarding the modification of my actual contract from the 1st of July when the new prices will be in place and I rece

 publié 

il y a 4 ans

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il y a 4 ans

Question

10

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Hi, Are you sure of that ? I think that a new subscrider will pay the new price like every one.Yes, I'm sure, it is for 1 year, see below hi, I thing your wrong, just because the actual page concern de actual price. The new price will be show the

 commented 

il y a 2 ans

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1st July - Price increase

On the 1st of July, like every year, VOO is going to increase the price from 46.95 to 48.95... but if you are a new customer and subscribe on the 1st

Question

A noter l'adresse postale de ce "service voo" : 1732 1st avenue New York :?

 commented 

il y a 3 ans

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0

Comment reconnaître et éviter le phishing ?

Nous vous informons que plusieurs e-mails frauduleux envoyés au nom de VOO circulent actuellement (en néerlandais). Soyez très vigilant et ne cliquez

Question

I just come to do the necessary. You could enjoy your new internet Pack (Wahoo) on the 1st december. Let me know if you need something else :) Have a nice day !

 commented 

il y a 3 ans

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Change of Internet pack

Good afternoon, I have the Internet pack "Internet Beaucoup" (100Mbps, 150 Go). I wanted to know how I could change to the Wahoo Internet pack, with

Problème

Increase in my bill : 26.95€ instead of 24.95€

Hi, I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering wh

 publié 

il y a 4 ans

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Last response by 

il y a 3 ans

Question

25

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Moving out: how to transfer the internet contract to the new locataire?

Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new

 publié 

il y a 3 mois

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Last response by 

il y a 3 mois

Question

10

1

0

Solution acceptée

Hi, I thing that 2 days will be short for canceling all your services. Generaly the cancelation is effective the 1st of the next month. One official voo team will probably help you but the need to know your Customer number, if it is not yet donne,

 commented 

il y a 2 ans

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0

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Cancellation & moving abroad

Hello, I would like to cancel my Voo subscription. When I call 078/50 50 50 your colleagues tell me in English that they don't speak English. So may

Question

Hi, there are no additional cost for update your plan, you will just pay the price of the new plan (48,95 euros). I dont think that you will have the promo becouse you are still a Customer. To be sure of that, Don't forget to note your Customer num

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Upgrade to net wahoo

Hi There - am an existing customer for an older net only plan. Am wondering what's the cost if any to upgrade to the Wahoo plan (125Mbps, Unlimited)?

Question

Solution acceptée

Hi, i am not a "official" from Voo, just a Customer. You can ask for the upgrade here on the forum, I thing there are no additional charge but i am pretty sure that you will lost your reduction. Attention the change will only be effective the firs

 commented 

il y a 2 ans

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0

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Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

Question

Cancellation request without response from VOO. Experience with Ombudsman

Hi everyone, TLDR: 4 attempts of cancellation request but no response from VOO except the first one when I was told that 3 months was too far in the

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Question

17

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I upgraded the Pack to NET wahoo. This will be effective on November 1st. Your reduction is still intact :)

 commented 

il y a 2 ans

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Upgrade from Toudoo to Wahoo

Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what i

Question