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wifi tres inestable - connection coupe tout le temps
On viens de m'installer voo et depuis ce moment la connection a internet est tres inestable, avec des coupures constantes. Impossible de travailler comme ca. J'ai du continuer a utiliser la connection de proximus (heuresement que j'ai attendu a voir la performance de voo avant the resillier l
Problème
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Ma connexion Internet
Solution acceptée
Précisions contractuelles pour appels mobiles et tél Fixes et envois SMS en EU
Bonjour, après avoir eu des échanges avec 4 personnes différentes chez Voo, mes questionnements ne sont toujours pas clarifiés. Nous bénéficions mon épouse et moi-même d'un abonnement TRIO RELAX NET+MOBILE+TV. La partie mobile propose la formule
Question
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Mon abonnement VOOmobile
récapitulaif contractuel pas reçu, pas de facture reçue donc pas de numéro client et pas compte sur voo.be.
Galère ! récapitulaif contractuel pas reçu, pas de facture reçue donc pas de numéro client et pas compte sur voo.be. Bien sûr pas de formulaire de contact dispo sue voo.be ! Galère !!!
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La communauté
There are 2 possibilities available to you: - Make an assignment of contract, you will find the procedure to follow in the link below: http://spr.ly/61216JApCj - Wait for the termination of your contract and make a new one for t
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Hi As of now my internet services will be terminated on 27 Jan. A new tenant yet to complete their formalities, and after that transfer of services can be initiated if needed. Do you need rent contract of new tenant for transfer of inte
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g.
Question
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
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Mon abonnement VOO
It's not my fault you couldn't figure out what "plan" meant. I had one active contract with your company and was requesting to cancel it. Instead, you sent a sarcastic, inaccurate response and billed me for another month beyond my request for cancell
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Hello @GSS, I can see that the speed test results are excellent compared to the speed available under your contract. As suggested by Roylion15, we can change your contract to a TRIO NET SUPER RELAX for €79 per month. However, I would like to p
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Hello @ppp, Each department has its own treatment. To cancel a product, you must contact the cancellation department at least once. It will not be possible to cancel the last invoices, we have explained the reasons above. When we receive
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello It is not “just nonsensical”, each episode of season3 is/was available for 3 months from the first day it was aired. The whole season will be probably be available again in a few weeks or months, for example, when season 4 will be aired. S
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop c
Problème
Hi @Roo , The only way to cancel your contract is to call 04/266.41.14. Unfortunately, it is no longer allowed to do it neither thru the forum nor by calling 078/50 50 50. Also, please remove your personal information (email, customer number)
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
@Simon B I subscribed online and the installation was not able to be completed. I was not able to reschedule or cancel anything which I attempted to do multiple times. I contacted VOO multiple times about why the installation couldn't be done and a
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Ok re merci pour la réponse, certe il n'ont pas le droit de modifier un contract sans l'accord d'un client mais pourquoi augmenter le prix d'un très veille abonnement au maximum? Ils auraient pu le mettre au prix du pack à 200 Mbps cela aurait été pl
Passage à Giga Max
Bonjour, J'avais un veille abonnement duo passionnément limité à 125 mbps et je payais le même prix que pour un abonnement Giga Max. J'ai donc téléphoné au service client qui immédiatement a changé mon abonnement en Giga max, j'ai donc bien maintenant dans mon espace myvoo un abonnement giga max
Question
@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract has been effective on 1st of June. it would
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hi, my promotion problem is still continue. Like last month issue, this mont you charged 18 Euros instead of 11.50 Euros. I have a monthly reduction for my bill as 6.5 Euro but you did not consider it. I don't understant your aim. When I signed my co
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Thank you for the clarification. Unfortunately, it leaves me with a few more questions. 1. Section 6.2, "Termination by the Customer", in the Voo Terms & Services (https://www.voo.be/en/general-terms-and-conditions) states that, "the Customer
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Hello @AndreaCastag , You can submit a contract transfer request in different ways : 1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two
Moving out: how to transfer the internet contract to the new locataire?
Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi
Question
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
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CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème