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Hi, It is on the 30th of August between 13h00 and 17h00.

Status of my order number: 107329987112

Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet  

Question

Quand est-ce que betv diffuse GAME OF TRONES EN FRANCAIS ????Svpl Il me semble que la discussion à complètement dévié sur un débat complètement irréel sur les connaissances de certains et leurs facultés à multiplié les complications à répondre à un

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Game of Trones saison 8 en français

Bonjour, je recherche l'horaire des épisodes en version française. Je viens de me rendre compte que c'est diffusé en ce moment en français sur betv. merci d'avance

Question

Cancel the internet subscription

Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n

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To attach a screenshot (jpg only), you must click on the icon "2 mountains and a sun" in the window where you type. Sorry, but I haven't got a clue of what is Play5. The full list of available channels is here

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VOO MOTION

Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC.  Thank you very much. Have a good weekend

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No Internet Connection

Hi,We are currently cut off of the internet (Brussels, 1060) and it seems to be that the router is unable to connect to the internet. Reboot, restoring factory settings and change of IP has not solved the problem. Customer No: 21931743Could you kindly help out - urgently needed for work!Thanks in ad

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Subscription duration

I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?

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Solution acceptée

Hi @b_chris21, I'm not sur if you're aware of this, but the appointment was not possible the 08/12. The agenda was already full.   It's been planned on the 9th of December in the afternoon (between 1pm and 5pm). Would that work for you ?

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TV Box Installation

Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately f

Problème

@Marcs : voilà qui est fait ! On s'attendait à une ou deux séries par personne en effet :D Mais vous m'avez fait découvrir pas mal de nouveautés au moins ! De mon côté, ça sera, comme Nostromo, House of Cards (sur Be tv) et Peaky Blinders (sur Arte)

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TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !

Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;)The Big Bang TheoryÀ l'instar de n

Question

@Gilles N Thank you for your reply. As one of my concerns, there has been no change the cost on the invoice. It was still required to pay the cost of Trio package in June although the contract  has been effective on 1st of June. it would

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Update of my contract

Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co

Question

Final Contract Month - refund?

Hello, I have cancelled my Voo contract from October 15 as I am leaving the country. I received my invoice for October today for the full amount i.e. for the full month of October. I assume the invoice is automatically generated. Will I receive a refund for the amount that I paid for the second h

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Hello, The upgrade of the modem bring you back to the 400 Mbps profile. Unfortunately, you have to wait until the 1st of December , as the new speed is always available the first day following a change....

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Installed the 1 Gbs but I have only 400 Mbs

Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi

Question

La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Allons-nous relancer ce débat ? Oui il a eu de la qualité dans Game of Thrones. Mais j'en garderai toujours un gout amer.Sinon, bien sûr que je vais regarder

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Chernobyl : la mini-série qui va vous contaminer

La qualité des programmes HBO n'est plus à démontrer avec des séries comme Game of Thrones, Westworld et d'autres petits plaisirs visuels. Avec Chernobyl, disponible sur Be tv dès le 29 juillet, le succès ne se fait pas attendre.Chernobyl : une bombe cinématographiqueAvec un titre pareil, on se dout

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Solution officielle

Internet problem in Casteau

Again without internet in Casteau!! I am trying to contact VOO support but I can't!!!! A lot of problems with internet the last period. Maybe is time to change VOO

Problème

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Hello,Vous êtes probablement sur un CGN ( IP privée) Pouvez vous me donner les 2 premières séries de chiffres de votre adresse IP WAN dans le diagnostic du modem VOO ?Si votre IP WAN commence par 10.X vous êtes en IP privée et il faut demander à VOO

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Opening port does not work (linux)

Hi all,please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least.I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connection

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Australian Open Tennis 2022

Will VOO be offering its clients the possibility of seeing the Australian Open Tennis?

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Game of Thrones - La mère et ses dragons

Salut à Tous, De la même manière que Voo modernise son réseau, HBO modernise ses dragons. D'abord deux images des dragons "avant modernisation" Puis des images de la modernisation des dragons.

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Hello @bvijaycom, It is the only way to cancel a contract with our society. Rest assured that speaking english agents are available when you call this number. I can notice that you have touch someone, the date of the cancel is the 21 of this month

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want to cancel my internet

I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription

Question

Hello @AndreaCastag , You can submit a contract transfer request in different ways :   1) By completing this document ( https://assistance.voo.be/content/dam/voo/support/documents/cession_contrat_fr_voo_sa.pdf ) and attaching a photocopy of the two

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Moving out: how to transfer the internet contract to the new locataire?

Hello.I rented a flat and had a contract for internet (illimited GB) with Voo for 2 years.On the 1st of May 2020, I am moving out. The new tenant (new locataire) wants to take my contract. What document do I need to fill-in? Is it possible to do it online?Thank you!On the 1st of May 2020, I am movi

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