buy a mobile phone with a Data Option

Hi, (sorry for my poor english)

Indeed, you can only buy online 2 smartphones with the data (for one customer number).

L’Option est uniquement accessible en complément à un abonnement à VOOmobile, deux fois par numéro de client. 

I think it's to "secure" the system, they will not allowed people to by more phones and then disapear in the nature without pay they bill.

You must try to contact the customer service (078/50 50 50) they can maybe create a new customer number ?

But even if that's true (max 2 devices) I only bought one.  I guess I need to contact the Customer Service...

Hi,

In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment.

Now I would like to to the same for two other numbers (for my kids).

So, you will have 3 phones, it's not allowed.

 I guess I need to contact the Customer Service...

Yess, or wait that one voo official answer you on the forum.

Attention, you must write your customer number in your forum profile to have a answer.

@Marcs 

Je crois que le client a compris qu'il ne peut pas avoir plus de 2 téléphones avec option data mais il est bloqué dès le 2e téléphone (avec le sien).  C'est ça qu'il ne comprend pas.  "Pourquoi je ne peux pas commander le 2e".  C'est, du moins, la lecture que j'en ai.

but not why this is and why I cannot order the second. The best they could do is to help me if I buy the phone from their store.

@marcs, @bulrog is right, I am stuck at the second one.

Hello @miscalencu

I don't see anything that would block the application and from my end, it looks like I can add it.

Could you tell me the smartphone you want and the last 2 digits of the number on which to add this smartphone? I will try on my side.

Thibault 

@Thibault It does not matter what smartphone I choose, I get the same message, I tried several (ex: Samsung A33). I also don't get the chance to select a number, as soon as I login (after I choose Existing Customer) I get that error message.

I can try to do it myself, but I need to know which smartphone and on which number I activate it.
If not, I can add the Samsung A33 on one numbers of my choice. If I get the error message, then I can tell you more. And if it works, well so much the better.

@miscalencu 

If I understand correctly thibault offers you to take care of the order, so he needs to know which smartphone you want and on which number you have to add the data

@Thibault Well, the thing is I don't even see the price options, my plan was to study them a bit (if I could buy 2 for my kids). Now that I found out I can only buy one I would go for the Samsung A32 5G for number ending in *38 but I want to see the prices first, so please don't place the final order yet. Just test it if you can, maybe you spot the issue.

Thank you!

The Samsung A32 is no longer in stock.

In any case, you can find all our smartphones here: http://spr.ly/61219MOVh7

If the color of the smartphone is crossed out, it means that it is not in stock.

We have for example the http://spr.ly/61210MOVhC Samsung A33 at 1€ (to pay directly) and then the DATA 3 Gb option at 16€ during 24 months.

However, I can't test if it works without going through the procedure. But you can refuse the request by not signing the email and not paying the 1€.

You speek about this phone ?

...ce qui revient à 385€ pour un smartphone vendu 250€ en magasin. Sans compter que vous êtres tenu pendant 24 mois chez le même opérateur.  A moins d'avoir vraiment besoin des 3 Go ou d'étaler le paiement, je ne trouve pas que c'est une bonne affaire.  

Hello @bulrog 

Oui tu fait bien de le signaler, c'est vrai que cela peut revenir plus cher qu'un crédit en magasin.

@miscalencu 

You understand french ? pay attention at the observation of bulrog, he is right, you must think if it is interesting to buy a phone with additional data if you don't have interest for those data.