SMS not received

Hi,

What do you mean ?

Are you talking about paid sms ?

Don't you have a budget limitation ?

Tout savoir sur l'Option Budget Maîtrisé pour VOOmobile

Hi Marks,

I have mobile 15 gb plan. Which offers unlimited texts and calls. I don't have problem in sending sms.

Problem is I am not receiving SMS like OTP, Codes for authorization etc.

Especially from 575751, 59039465,467799560 (revoult verification code will send from this nunmbers)

Thanks 

Hello @sasiecs92,

On certain Android smartphones, these SMS may arrive in the spam/ junk mail folder of the messaging application. Have you checked that? Could you also tell me the model of the smartphone used with your number?

Hello,

It's not a smart phone issue. I inserted the sim to different mobile and still it doesn't work.

Thanks.

In which models of smartphone did you try it ? Can you tell us so we can continue our analysis and try to understand the issue ? 

Hello,

I tried in Iphone 11, Samsung S7 Fe tablet, iqoo 7 smartphone. 

Thank you.

Thanks. Do you have the issue especially with Revolut or with any other companies ? Do you have other examples, maybe ? I am collecting as many details as possible to give to our IT experts. 

Hello,

I tried to verify from Lyca as well. 467799560 is the number which I suppose to receive the message. When I give a different number other than my number, I am receiving SMS.

Other number is 575751, 59039465 which is authentication msg from revolut.

Could you please give us some examples as followed : date and time - number who tries to send the SMS ? So I can create a follow-up case towards the IT experts. Thanks. 

I tried now. Time 15.21 (Oct 2nd). I didn't receive OTP msg from Lyca.

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I have created a file with the appropriate service. I will get back to you when I have news. Have a nice day. 

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