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4 Messages

mar. 6 déc. 2016 12:43

Why does my final bill assume a later end of contract date?

I moved abroad at the end of September. I sent my demand for stopping my contract at the end of September. I was asked to provide evidence of moving abroad so I sent to Voo the contract of my new accommodation abroad on the 4th of October. I have received my final bill which charges me up to the 24th of October, which I don't understand. When I was arranging the end of the contract it was impossible to find someone speaking English on the phone. Since I received my bill, I have been trying to fill the contact form asking for explanation but I always get a technical error.

Does anyone understand why should I pay until the 24th of October when you have received all documents on the 4th of October and the demand was made at the end of September?


Solution acceptée




2.7K Messages

il y a 4 ans

Hello Eleni,

I take care of you in your other subject that deals with the same request and I just answered you by private message.

Regards :)

Ancien Officiel VOO