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Promeneur

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8 Messages

lun. 16 avr. 2018 08:00

Termination of contract : Moving out of Belgium

Hello, as I don't speak French/Dutch I find it impossible to talk to someone in English on the phone. I'm moving out of Belgium soon and I'd like to terminate my contract for the Internet. Could one of the VOO employees get in touch with me please? The letter generator at http://www.voo.be/en/becoming-voo/creating-a-standard-cancellation-letter/ doesn't seem to work, nothing happens when I click the generate button.

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Solution acceptée

Lionel S

Officiel VOO

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5.5K Messages

il y a 3 ans

Hello donzoolo,

A private message has been sent to you to explain how to terminate your VOO contract.

Let us know if you need anything more. :)

Have a great day !

Force & Honneur

 

Je suis absent du 24 août jusqu'au 01 novembre.

Lenn

Citoyen d'honneur

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2.1K Messages

il y a 3 ans

Hello

Did you fill in all the mandatory fields before trying to submit ?

Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2017

Promeneur

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8 Messages

il y a 3 ans

Yes, tried on chrome/opera browsers, no addblocks.
Lenn

Citoyen d'honneur

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2.1K Messages

il y a 3 ans

In fact, now I look it better :

This page is used to create a letter to cancel subscription to another provider, while subscribing to VOO...

So it's not the page you need if your goal is to terminate the contract before leaving the country.

Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2017

Promeneur

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8 Messages

il y a 3 ans

Ok, maybe you're right, it was referenced in some archived forum message I found. Do you know some other link or contact point? As I said, I tried calling but I've been switched around to different persons each time I said I don't speak french, after 5 or 6 times and 30 minutes later someone just finished the call on Voo side...
Marcs

Top Expert

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11.7K Messages

il y a 3 ans

Hi donzoolo

one "official voo" will answer your question here on thé forum, you need just to be patient :wink:

they speek beter english than me :thinking:
N'étant qu'un simple client, je ne parle jamais au nom de Voo