Promeneur

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12 Messages

lun. 21 janv. 2019 16:17

Myvoo : I love you but you're weird

Hello again,

The good news is, we finally get the checks as intended... the bad news, two crucial ones are missing. Since the client (my mother) pays through the check arriving in the mail, we have the problem that the two checks for a split payment did not arrive, and thus could not be paid, even though we show good customer behavior by paying our bills.

Imagine the surprise, that according to myvoo we have those to checks still outstanding. Could you check what happened?

Réponses

Cedric

Officiel VOO

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562 Messages

il y a un an

Hello debrecenisrac42,

Could you add your mother's customer number in the settings of your profile ? :relaxed:

I'll check it with you.

Have a nice day !

Promeneur

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12 Messages

il y a un an

Dear Cedric,

Updated the profile accordingly, looking forward to your feedback.
Cedric

Officiel VOO

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562 Messages

il y a un an

Hello debrecenisrac42,

There are still two outstanding invoices. You can view payment information from your myVOO account. :relaxed:

Don't forget the different ways to pay your checks.

Promeneur

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12 Messages

il y a un an

Hello debrecenisrac42,

There are still two outstanding invoices. You can view payment information from your myVOO account. :relaxed:


Don't forget the different ways to pay your checks.



Dear Cedric,

We already know that. You can also see that we asked the checks to arrive by mail, which is how just a few days ago the one for this month was paid.

The issue is that the two outstanding checks you see did not arrive which makes it a tad bit hard to have them paid. Finding out why that happened is the request here.
Cedric

Officiel VOO

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562 Messages

il y a un an

Hello debrecenisrac42,

The sending of your invoices has been changed to paper since December 3. The ebilling mode is no longer active. Do you want to reactivate it? :relaxed:

Promeneur

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12 Messages

il y a un an

Hello debrecenisrac42,

The sending of your invoices has been changed to paper since December 3. The ebilling mode is no longer active. Do you want to reactivate it? :relaxed:



Dear Cédric,

No, getting it on paper is fine, if they arrive. However, there's also the secondary issue, that, upon seeing the dates in myvoo, your colleague on the phone might not have understood me correctly.

This is to say I was adamantly clear on the fact, why we changed providers and how it's important that the installments are a month apart, given that medical bills run high every month. So in case we need such an agreement again, it'd be very nice if the deadlines were not a day apart.
Cedric

Officiel VOO

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562 Messages

il y a un an

No, getting it on paper is fine, if they arrive. However, there's also the secondary issue, that, upon seeing the dates in myvoo, your colleague on the phone might not have understood me correctly.
This is to say I was adamantly clear on the fact, why we changed providers and how it's important that the installments are a month apart, given that medical bills run high every month. So in case we need such an agreement again, it'd be very nice if the deadlines were not a day apart.


I see that the last invoices have been paid on time. I don't worry about the rest, you can rest assured. :relaxed:

Promeneur

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12 Messages

il y a 7 mois

To whom it may concern,

Since about 3 days ago, in the early afternoon hours here in Liège the internet connection on your end goes away constantly for irregular times. Has anybody else signified this problem to you?
Lionel S

Officiel VOO

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4.5K Messages

il y a 7 mois

Hello debrecenisrac42,

There is no issue in your neighborhood. However, your line is not very stable.

You need someone to come at home and fix it.

I'll encode everything, then I'll call you in a fex minutes to plan it with you.
« Sans passions, on ne verrait ni grands hommes, ni art, ni industrie, enfanter des merveilles. » - Pierre-Jules Stahl
Lionel S

Officiel VOO

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4.5K Messages

il y a 7 mois

No one answered, unfortunately.

Could you tell me we you'll be reachable in the next few days ?
« Sans passions, on ne verrait ni grands hommes, ni art, ni industrie, enfanter des merveilles. » - Pierre-Jules Stahl

Promeneur

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12 Messages

il y a 7 mois

Yes,

Please try the same number tomorrow at your leisure.
Lionel S

Officiel VOO

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4.5K Messages

il y a 7 mois

Hello,

After our phone call, I confirm the intervention tomorow between 8 AM and 1 PM. :slight_smile:

Let me know if everything is alright after that.
« Sans passions, on ne verrait ni grands hommes, ni art, ni industrie, enfanter des merveilles. » - Pierre-Jules Stahl

Promeneur

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12 Messages

il y a 7 mois

We certainly will, and thank you for your assistance.