Increase in my bill : 26.95€ instead of 24.95€
Hi,
I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering what could be the reasons.
Thanks
I have a contract for internet package "toudoo". I have been charged 2 euro more each month since July (26,95 instead of 24,95). I am wondering what could be the reasons.
Thanks
Question
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mis à jour
il y a 3 ans
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Réponses
Lenn
Citoyen d'honneur
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2.2K Messages
il y a 4 ans
Did you maybe exceed the 100Gb quota ?
What do you see exactly on your bill in the details section ? Anything else than a "Net TOUDOO" line ?
Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2019 Pro - Shield TV 2017
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hasadi
Promeneur
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12 Messages
il y a 4 ans
Abonnement(s) et Option(s) 26,95 but I don't know what the option is (please see the attachment)
PS. I've never used more that 100 Gb
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Lenn
Citoyen d'honneur
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2.2K Messages
il y a 4 ans
You should have the detail in the electronic bill sent by mail and/or available on myVoo.
Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2019 Pro - Shield TV 2017
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hasadi
Promeneur
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12 Messages
il y a 4 ans
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pthierry
Citoyen d'honneur
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2.5K Messages
il y a 4 ans
This is not a Toodoo subscription but an old "Un Peu". The price of old subscriptions increased.
The Toodoo is at 24.95 euros/month.
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hasadi
Promeneur
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12 Messages
il y a 4 ans
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Lenn
Citoyen d'honneur
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2.2K Messages
il y a 4 ans
You can ask here to really switch to the plan "Toodoo", and you should only pay 24,99€ after that :)
[ Oups, a bit too long to type my answer :) ]
Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2019 Pro - Shield TV 2017
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pthierry
Citoyen d'honneur
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2.5K Messages
il y a 4 ans
The price :)
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hasadi
Promeneur
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12 Messages
il y a 4 ans
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hasadi
Promeneur
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12 Messages
il y a 4 ans
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Lenn
Citoyen d'honneur
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2.2K Messages
il y a 4 ans
You ask nicely in this forum to an "expert VOO", and they will do it free of charge :)
It will be active from next month, you will still pay 26,95 for October.
Quatro Max (extra Be tv) + Family Fun + Discover More / 2 box .évasion / Nouveau modem Technicolor - Shield TV 2019 Pro - Shield TV 2017
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pthierry
Citoyen d'honneur
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2.5K Messages
il y a 4 ans
Normally there should be no charge to change plan.
Have a nice day
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Louana
Érudit
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3.4K Messages
il y a 4 ans
This answers are perfectly correct !
Actually, you have an old abonnement "Un peu" and you pay 26.95€. If you want, I can change it for an abonnement NET Toudoo (http://www.voo.be/fr/internet/fournisseur-abonnement-internet/)
Let me know !
Have a nice day !
PS: Thank you all for helping hasadi !
Ancien Officiel VOO
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hasadi
Promeneur
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12 Messages
il y a 4 ans
Thanks for your prompt contact. Since there is no difference between "Un peu" and "Toudoo" except prices, I would like to change my plan to "Toudoo".
Thanks for your help guys.
Have a nice day.
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Louana
Érudit
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3.4K Messages
il y a 4 ans
It's done !
The new subscription will be active on November 1.
Have a nice day ! :)
Ancien Officiel VOO
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