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TL

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14 Messages

dim. 7 juil. 2019 13:23

Cancelling phone plan

I am having a hard time cancelling my phone. Is there an easy way to do it online? I never use the Belgium phone at all and almost never the internet even. I speak no French and have never been able to get ahold of anyone when calling information line who does. I just use my U.S. phone which is so much easier. Any help appreciated. Thanks

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il y a un an

I think it has been cancelled. I received email last week which translate to something like that as follows

Jul 17 at 5:39 AM
* Monsieur LANDON,
*
* Nous avons bien reçu votre demande de résiliation MOBILE et nous sommes
désolés de ne plus pouvoir vous compter parmi nos abonnés.
*
* Nous vous confirmons que la résiliation pour le numéro mobile ci-après a
bien été effectuée :
*
* N° 0468/42.83.86
*
* Restant à votre disposition pour toutes questions, nous vous prions de
croire, Monsieur LANDON, en l#assurance de notre considération.
*
* Le Service Clientèle VOO
Does this seem correct? Thanks as always
Marcs

Top Expert

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11.5K Messages

il y a un an

Hello Tom,

You have receive this mail in french (and you are not sure that you have undderstood correctly) or you have receive it in English and you put what you think is a good translation in french ?

In any case this mail said that your cancelation is effective for the number 0468/…
N'étant qu'un simple client, je ne parle jamais au nom de Voo

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14 Messages

il y a un an

That was the email in French. I had to translate it. Do things like this take effect immediately?
I assume I can cancel my internet the same way at the end of the year when I leave Europe? I do appreciate everyones help in getting this matter resolved for me:grinning:
Lionel S

Officiel VOO

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5.5K Messages

il y a un an

Hello Thom Landon,

You phone plan will be terminated on the 31st of this month.

You may do the same for your internet, althought we'll be sad to see you go. :cry:

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

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14 Messages

il y a un an

so everything cancels the end of the month? I will plan my internet disconnect that way if so in a few months so I have plenty of time to return things. I am sure I will return sometime. Thanks
Lionel S

Officiel VOO

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5.5K Messages

il y a un an

No, for the internet, if you ask soon enough, you may ask the desired date of cancellation. It does not necessarily have to be at the end of the month.

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

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14 Messages

il y a un an

Hello once again. So I am needing to cancel internet now. If I follow above directions everything should be okay? I paid bill thru 31OCT2019 today and also asked for it to be cancelled then as well.

Can I return my router to a local store here in Mons?

Thank you , Thom

Lionel S

Officiel VOO

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5.5K Messages

il y a un an

Hello again,@Thom Landon  !

Yes, the procedure has not changed. You may follow the instructions above.

Be sure to indicate the date you wish your internet service to end. Unlike the mobile plan, you can choose the wanted cancellation date. If you do not specify it, the cancellation date will occur at day + 2 of the form date. Not sure if I’m clear. :thinking:

You won’t have to return the MoDem/router in a VOO shop. We do not take the CG3100 back. You may bring it to your local recycling park. :slight_smile:

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

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14 Messages

il y a un an

I appreciate the help. I will keep you posted. Thank you Lionel.