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TL

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14 Messages

dim. 7 juil. 2019 13:23

Cancelling phone plan

I am having a hard time cancelling my phone. Is there an easy way to do it online? I never use the Belgium phone at all and almost never the internet even. I speak no French and have never been able to get ahold of anyone when calling information line who does. I just use my U.S. phone which is so much easier. Any help appreciated. Thanks

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Marcs

Top Expert

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11.5K Messages

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Hi,

The voo officiels here on the forum speek a bit english, so they are able to help you, but they are not on duty the sunday, they will help you tomorow.

They need your customer number you must write it onto your profile.

And sorry for my english?
N'étant qu'un simple client, je ne parle jamais au nom de Voo

Promeneur

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14 Messages

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your english much better than my French trust me:wink:

Promeneur

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14 Messages

il y a un an

I did put my number in my profile when I signed up today for the forum. I hope I did it correctly. Thanks for reply
Lionel S

Officiel VOO

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5.5K Messages

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Hello Thom Landon,

You did it perfectly, thanks.

I see in your file that you sent an email asking how to cancel your subscription. They responded, but... in French. So, yeah, that may have been unclear to you, which I understand.

Here are the three options you have to cancel your phone plan :

  • Send a written letter to Rue Jean Jaurès, 46. City : 4430 Ans
  • Send a fax to 04/2428588
  • Fill in a form on our website. Select cancellation / No more use of my products / "No, thank you" when the popup appears.

In any case, you need to mention :

  • Your customer number
  • Your name and first name
  • Your wished cancellation date
  • The product you wish ton cancel

After that, the appropriate department will treat your request.

Hope this helps. :)

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

Promeneur

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I gave it a shot. I hope they just do the phone. I appreciate the help and will post if successful. Merci
Lionel S

Officiel VOO

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5.5K Messages

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If you ask for the phone only, they will only do the phone. Don't worry. :)

When is your desired date of cancellation ? ASAP ?

I must inform you that it might take longer than the confirmation mail you received told you (I think it says 48h).

But don't worry, you won't have to pay for those extra days if you ask for the cancellation to be done asap.

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

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14 Messages

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I had asked for it to be shut down on the 10th so they had a few days to get it done. It still is not turned off. Should I resubmit the forms. I just don't want to keep paying for no reason. Hopefully by Friday
Lionel S

Officiel VOO

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5.5K Messages

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Hello Thom Landon,

This may take up to a few weeks. They are really late. :sweat_smile:

Did you receive the email confirming your demand ? If yes, no need to submit another form.

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

Promeneur

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No I have not received an email confirming cancellation. I received an email saying they had gotten my contact form but it did not mention anything about the cancellation. I will wait til next week and send another request. Thank you
Lionel S

Officiel VOO

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5.5K Messages

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Can you post the email you received (be sure to mask all personnal informations) ? I'll tell you if it's ok, or not.

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

Promeneur

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This is all it said....


Dear Customer,

Thank you for sending us the completed online contact request form.

Yours faithfully,
The VOO team.
Sent to me on 08JUL2019. I have not received anything else from them except the bill. I am going to pay that today so I don't have to deal with it

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I don't know if they may have called either as I never have the phone on. I just use my U.S. phone as it is so much easier. I hope it is in the works. I won't be paying another bill after this I am hoping
Lionel S

Officiel VOO

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5.5K Messages

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Hello Thom Landon,

Well, at least you have the proof that you sent us a form. It has still not be treated. As expected, there is a delay in the web forms treatment.

The only thing I can ask you is to be patient. We'll deal with the bills together once this step will be passed.

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

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14 Messages

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I just don't want another bill. I paid one yesterday. The phone is off and I do not even use the data on it. It is unfortunate it takes this long. I appreciate the help though on the forum as the couple times I phoned I got no help at all. Thank you
Lionel S

Officiel VOO

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5.5K Messages

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I totally get it. I'm not in position to avoid another bill. However, as I said, if you get another one we'll deal with it. No worries. :wink:

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.