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Promeneur

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8 Messages

lun. 6 juil. 2020 11:35

Cancellation

Hello,

I would like to know which steps I should follow to cancel all Voo Services (Internet, Tv and Mobile).

I will be moving abroad on next week and want to request the cancellation before I leave.

Thanks in advance for any help.

Adriano Nunes

Réponses

Promeneur

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8 Messages

il y a 3 mois

Hi all,

Since I'm going to move abroad I would like to request the cancellation of my Voo Services (Internet, TV and mobile), but was no able to find anything on Voo Portal.

BR,

Adriano Nunes

Note: This comment was created from a merged conversation originally titled Cancelation
Lionel S

Officiel VOO

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5.5K Messages

il y a 3 mois

Hello,

 

Please add your customer number to your profile.

 

I'll then be able to give you a proper answer. :)

Force & Honneur

 

Je serai absent du 24 août jusqu'au 13 octobre environ.

Promeneur

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8 Messages

Hello Lionel,

Thanks for your contact.

I've updated my customer number on my profile.

So I will be glad if you an help this cancellation process.

Best Regards,

Adriano Nunes

Promeneur

 • 

8 Messages

Hello Lionel,

Thanks for your contact.

I've updated my customer number on my profile.

So I will be glad if you an help this cancellation process.

Best Regards,

Adriano Nunes

Officiel VOO

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276 Messages

Hi @advelasco !

Requests for cancellation are only made in writing.

You have to send your cancellation requests via this contact form:

http://spr.ly/6184ENtKp

First, close the call back's invitation with the little cross.

Then fill in the form.

Indicate the products you want to delete and the date you want to end them. (Otherwise, the sending date of your request will be taken.)

Also attach a copy of the front of your ID card.

An administrative agent will process your request within 2 to 3 weeks. It will obviously cancel unnecessary bills and send you the document allowing you to return the material.

Rest assured, the cancellation will take effect on the date you wish.

I remain at your disposal if it's necessary :)

Have a nice day !